Clerk / Clerk Sales Support 80-100%

GLATZ AG, based in Frauenfeld, is a globally active Swiss family business with a 130-year tradition in the development, manufacture, and distribution of high-quality parasols. We stand for attractive design, individuality, functionality, quality, and tailor-made shading concepts. With this focus, GLATZ has been able to establish itself over four generations as the industry leader in the premium segment for private and commercial customers in Europe. For our Customer Service in Frauenfeld, we are looking for a communicative & committed personality as a Clerk / Clerk Sales Support, 80 -- 100%, starting immediately or by arrangement. Do you enjoy customer contact, keep an overview even in busy times, and ensure that everything runs smoothly in the background? Then we look forward to getting to know you. Your tasks * You support an assigned dealer network and are an important contact person for our specialist partners -- from orders and product inquiries and B2B support to complaints * As a central hub, you coordinate order processing and work closely with our sales staff, specialist dealers, and internal departments * You record and process orders in our ERP system, create order confirmations and invoices, and reliably keep an eye on delivery dates * For international deliveries, you take care of the necessary export and shipping documents * You process orders from our B2B portal as well as e-commerce orders independently and efficiently * You are also a competent contact person for inquiries from end customers and find the right solution in an uncomplicated manner * Communication takes place mainly in German and English as well as, depending on the assigned specialist dealer partners, in Italian or Spanish. Your profile * A completed commercial apprenticeship or a technical basic training with further commercial training * Ideally initial professional experience in sales back office, Customer Service, or international goods traffic * You enjoy working in a team, communicate openly, and convince with a sympathetic and service-oriented manner * An independent, structured, and reliable way of working is a matter of course for you * You are confident in using common MS Office applications and find your way quickly in digital systems * You communicate confidently in German and English. Additionally, you have good knowledge of Italian or Spanish. * Even when things get busier seasonally, you keep an overview, set the right priorities, and help out flexibly We offer A demanding field of work in a successful Swiss family business A modern workplace in a new building constructed in 2024 with contemporary, bright, and ergonomic workstations. You can find an insight into Glatz as an employer as well as all benefits here: [Jobs | Glatz AG](< >) j4id10458015jm j4it1044jm j4iy26jm