Client Service Manager - Customer Service, Sales Back Office

Client Service Manager - Customer Service, Sales Back Office About YEPP Logistics Ltd. We are a versatile and dynamic company in the fields of Event & Promotions Logistics, Fulfillment & eCommerce with locations in the Zurich and Lausanne areas. With our know-how, we offer our national and international customers comprehensive solutions for events, exhibitions, trade promotions, product launches, fulfillment, and eCommerce. We are looking for a Client Service Manager - Customer Service, Sales Back Office to start immediately or by agreement. YOUR MAIN TASKS Customer service Active & efficient customer service for key accounts in German and English Independent planning and implementation of customer projects Order processing Processing of order processing from A to Z in the order and inventory management tool Briefings, controlling, and post-processing of orders Management of the customer article database Creating offers, preparing and checking invoices Project and quality management Quality assurance and further development of processes Ensuring and documenting process workflows Interface responsibility with Head of Sales & Business Development as well as Logistics and Warehouse Managers WHAT YOU BRING High service awareness, stress tolerance, and flexibility Passion for customer service Independent, deadline-oriented, and reliable work Strong communication skills, confident and convincing demeanor Structured, organized, and precise work approach Team-oriented thinking and action Leadership experience is an advantage YOUR PROFESSIONAL EXPERIENCE Completed training in the commercial sector or studies with practical experience Experience in the event, logistics, tourism, or sales back office sector Very good language skills in German and English, Swiss German is a plus Very good IT skills (Word, Excel, PowerPoint, Outlook) WHAT YOU CAN EXPECT FROM US Young company with open feedback culture and trust Challenging tasks and short decision-making paths Independence and room for your ideas Professional and personal development is actively promoted Collegial team with joint activities Modern working environment with community kitchen and attractive break areas (basketball hoop on the roof terrace, ping-pong table & table football) Sustainability is lived daily Support for commuting with public transport or parking options