Business Analyst After Sales & Retail

Who we are As a leading E-Commerce platform, with a team of over 3’000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink what already exists. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. In the After Sales & Retail Business Engineering team, we design processes that really count for our customers, our partners and our entire ecosystem. No micromanagement. No rigid structures. Instead: real responsibility, a cross-functional team at eye level and the freedom to occasionally venture into unknown waters like a pirate. Do you want to actively shape and further develop the returns and warranty processing? Then you have come to the right place. Business Analyst After Sales & Retail (w/m/d) Your tasks Together with specialists, Product Owners and Business Analysts, you develop new warranty and return processes and continuously improve what is already running. You take ownership of your topics and actively drive their further development Independent coordination of projects, sensible prioritization and involvement of the relevant stakeholders at the right time You use relevant data, define KPIs and justify solutions in a comprehensible manner You make decisions based on facts and can also represent them to management You make successes visible. You use relevant data, define KPIs and justify solutions in a comprehensible manner Early recognition of potentials through proactive analysis of business processes Identification of automation and optimization opportunities as well as development of new models You communicate actively, cross-functionally and to the point. In discussions, you create clarity, bring about decisions and share your knowledge with the team Your skills You have completed a degree (ETH, Uni, FH or comparable professional experience) Independent analysis of processes, the recognition of patterns in data as well as the derivation of concrete, prioritized recommendations for action Confident modeling and optimization of processes with a sense for best practices. Openness and courage to not only try out new methods and technologies, but to actively use them in everyday life You live agile ways of working, find your way around new tools and use digital working tools routinely Fluent communication in German and English as well as confident expression in both languages You communicate proactively, empathically and directly. You work just as well alone as in a team and never lose sight of the big context The willingness to question "how it has always been done" and to suggest more efficient, automated or more effective solutions Taking calculated risks to create value and drive growth Why start with us? Values instead of blabla: Cooperative, innovative, pirate-like, independent, ambitious – these five values we all demand and all live. Bravely think for yourself: We encourage everyone to think independently and actively. And love it when you also think bravely, newly and differently. Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes. Flexibility instead of bending: In addition to home office possibilities, we enable you to have up to 8 weeks of workation. In addition, every position is also possible at an 80% workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU points per year for your further development, so that you do not stand still. Other benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at corporate rates, free parking and other advantages. Diversity is our culture. To form the best team, we are open to people of every background. That means: with us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because for us, inclusion means that everyone is welcome and every contribution is valuable. jpid572edc4jm jit0831jm jiy26jm