Operations Team Lead

Operations Team Lead (m/f/d) Company Description At Infoscore AG, we support companies in minimizing financial risks and making their receivables management efficient. As part of the international group of companies Riverty (formerly Arvato Financial Solutions) with over 4,000 employees in 11 countries, we offer tailor-made solutions in the field of credit checking, debt collection, and risk management. Our goal is to strengthen the financial stability of our customers and provide them with a secure foundation for sustainable growth. Become part of our team and shape the future of financial management with us! Job Description We are looking for support as Team Lead Receivables Management Debt Collection (m/f/d) (permanent, full-time) Join our team at our location in Schlieren Your Area of Responsibility You lead our customer service and receivables management team with passion, promote a high-performance team culture, and develop the area strategically as well as operationally, and actively participate in daily business and take on your own receivables cases. You are responsible for the deployment planning, management, and further development of a team of 7 employees and ensure efficient processes along the entire receivables management process. You ensure professional, customer-oriented, and at the same time consistent processing of outstanding receivables and find the right balance between customer satisfaction, payment security, and economic company objectives. You analyze relevant service, debt collection, and performance key performance indicators (KPIs) as well as optimization potentials and derive effective measures from them to increase efficiency, success rates, and service quality. You drive the continuous further development of our processes in receivables management, implement innovative solutions, and use modern technologies to make the processing of receivables and customer inquiries more efficient. You ensure that legal, regulatory, and company-internal requirements in the receivables management and debt collection environment are met. You coach and support your team in demanding customer and debtor conversations, strengthen negotiation skills, and promote the professional and personal development of the employees. You manage and accompany the cooperation with external debt collection service providers, lawyers, and other partners and ensure efficient processing of complex cases. Qualifications What you bring with you You have a completed commercial training. Alternatively, you have successfully completed a business administration degree or a comparable university of applied sciences degree. You bring several years of leadership experience – ideally at least five years – and have already successfully led and further developed teams in customer service, receivables management, debt collection, or a comparable environment. You convince through a strong leadership personality and combine assertiveness with empathy, appreciation, and a motivating leadership style. You think entrepreneurially, act in a solution-oriented manner, and succeed in balancing customer orientation with economic goals and successful receivables realization. You have a good understanding of service, reminder, and debt collection processes and recognize opportunities for optimizing processes and results. You work data-driven, analyze key figures confidently, and derive concrete measures from them for the management and further development of your area of responsibility. You communicate convincingly on various levels and act confidently towards both employees as well as internal and external stakeholders. Your German and English skills are business fluent in spoken and written form. Additionally, you have fluent French skills. Additional Information We are looking for employees who like to roll up their sleeves and further expand our business with us. Our employees are one of our success factors, which is why teamwork and social competence, paired with a good dose of humor and a healthy pinch of pragmatism, are important. A young team in a dynamic, international environment awaits you. Above-average working conditions and a modern infrastructure round off our attractive offer. Information obligations in connection with the collection of your personal data: The company specified in the job advertisement is responsible for data protection for your application. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG. The storage duration of your data is based on the deadlines of the respective country, starting from the conclusion of the recruitment process. You can find these here. You can reach the company's data protection officer at the above-mentioned postal address. You can obtain further information on data protection and your rights here. Recruiting platform powered by SmartRecruiters. Information obligations in connection with the collection of your personal data: The company specified in the job advertisement is responsible for data protection for your application. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG. The storage duration of your data is based on the deadlines of the respective country, starting from the conclusion of the recruitment process. You can find these here. You can reach the company's data protection officer at the above-mentioned postal address. You can obtain further information on data protection and your rights here. Recruiting platform powered by SmartRecruiters. jpidf07af20jm jit0834jm ji