Customer Operations Manager (m/f) 100%

Your tasks

Order processing: overall responsibility for processing in accordance with deadlines, costs and quality for the assigned customer portfolio
Pivot function: central contact for customers as well as an important point of contact for internal departments
Finance & planning: preparation of offers, recalculations as well as sales forecasts and planning
Data & analysis: creation of customer-specific statistics, evaluations and KPIs as well as rigorous management of customer data
Quality assurance: responsibility for complaint management and process control

Our requirements

Education: FH/BA studies or basic commercial training with appropriate additional training
Experience: at least five years of professional experience in supply chain management, internal sales service or customer management - ideally in the pharmaceutical/chemical industry (GMP environment)
Mindset: structured working method, networked thinking, rapid comprehension as well as a "Can-Do" solution-oriented mentality
Interpersonal skills: communication ease, team spirit, reliability and high stress resistance
Languages & IT: fluent German and English (oral/written), proficiency in MS Office and good ERP knowledge (preferably SAP)

Our offer

A responsible and varied activity in a dynamic environment
Efficient team structures: a professional back-office supports you and effectively relieves you of daily administrative tasks
A secure long-term job in a future-oriented and crisis-resistant sector
Targeted promotion of autonomy and personal development opportunities
Modern and contemporary working conditions

We look forward to receiving your complete application dossier including a cover letter as well as your salary expectations and start date.

Applications from recruitment agencies will not be considered.

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