Technical Support Specialist 80-100%

Who you are

As a Technical Support Specialist, you ensure the smooth operation and business continuity of digital products and IT services across the store in Dietlikon. You combine hands-on support with proactive maintenance and stakeholder collaboration.

• Experience in IT support, technical services, or high passion within this Field
• Solid understanding of hardware, software, and IT infrastructure
• Familiarity with IT service management, IKEA processes and tools
• Strong problem-solving skills and ability to work independently
• Customer-oriented with excellent communication skills
• Ability to manage multiple priorities in a dynamic environment
• Basic understanding of project and change management
• Interest in digital innovation and emerging technologies
• Fluent in German and good understanding in English

Your responsibilities

• Ensure availability of digital products and platforms
• Manage IT asset lifecycle (inventory, procurement, deployment)
• Provide 2nd-level support for hardware and software
• Support rollouts, upgrades, and new site setups
• Perform monitoring and preventive maintenance
• Resolve and prioritize incidents, escalate when needed
• Support projects and global deployments
• Train on-site staff and new hires

Do you think that would work for you?

We want our employees to be happy and healthy.--

It also means saying 'thank you'! - -

Our way of saying thank you:

-28 vacation days (based on a 100% workload)-
-8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers--
-Very attractive social benefits-
-15% staff discount on your purchase - in every Swiss IKEA store--
-You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
-Free parking facilities
-Unlimited access to the LinkedIn learning platform-
-Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)-
-Bonus payments for all employees-

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.- Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.-

That was a lot of information. We'd love to find out more about you. Just click on 'Apply now' and off you go.--
We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.