Business Process Manager Customer Management & CRM (m/f/d) 80 - 100%

Are you interested in the design and continuous development of customer-centric processes? Does the possibility of actively shaping and continuously developing customer-oriented end-to-end processes excite you? In this way, you make a significant contribution to customer satisfaction and efficiency.

In this exciting role, you will take responsibility for the analysis, documentation, and further development of our end-to-end processes in Customer Management. You will ensure that customer processes are designed to be efficient, customer-oriented, and future-proof, and you will contribute significantly to the further development of our Customer Journeys and the CRM landscape.

You will act as an interface between specialist departments, Customer Experience, Business Architecture, and CRM, supporting the further development of our end-to-end customer processes and promoting successful cross-departmental cooperation. Through structured process documentation, you will identify optimization potential, derive suitable improvement measures together with the specialist departments, and translate these into sustainable solutions with the IT development teams.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it too and apply as a Business Process Manager.

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What you do

• You are responsible for the continuous further development and optimization of end-to-end customer processes in Customer Management.
• You ensure that processes along the Customer Journey are designed to be customer-oriented, efficient, and consistent.
• You create structured process documentation using BPMN and identify optimization potential to increase customer satisfaction, quality, and efficiency.
• You define target images and target processes and accompany their implementation in close cooperation with the specialist departments, the Business Architecture, and the IT teams.
• You moderate cross-departmental workshops and ensure a common understanding of processes, customer needs, and objectives.

What you bring

• Completed studies in Business Administration, Business Informatics, Business Engineering, or a comparable qualification and several years of experience in process management or process optimization, ideally in a customer-oriented environment
• Experience in the analysis and modeling of business processes using BPMN as well as in the development of target processes
• Knowledge of Customer Journey Management as well as understanding of CRM systems and digital customer processes.
• Analytical, structured, and solution-oriented way of working with strong communication skills and pleasure in making processes simpler, more efficient, and more customer-oriented for our customers
• Team player with excellent communication skills in German and English

Your contact

Talent Acquisition Consultant: Marco Stettler (+41 44 628 31 62)

Additional information

Part-time or full-time: 80 - 100%

Work location: Zürich, Oerlikon

Hybrid working: up to 40%

#LI-Hybrid

We look forward to your online application - even without a cover letter.
You are welcome to convince us of your motivation during a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To provide daily performance, we offer our employees flexible working models and interesting further training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterized by acceptance, diversity, and team orientation.

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself and become part of it.

Information for recruiters

Zurich does not accept unsolicited applications from recruiters for this position. Therefore, recruiters please do not submit candidate documents to our employees or via our online career portal. We reject any responsibility for unsolicited applications as well as any fees and thank you for your understanding.