Customer Service Clerk m/f/d

Customer Service Clerk m/f/d (80% - 100%) In this versatile position, you report directly to the B2C Team Leader. You are co-responsible for ensuring efficient, written, and effective customer advice, as well as serving as a professional calling card on the telephone to ensure high customer satisfaction. Your Tasks Telephone back office support (approx. 15 calls/day) and, above all, written customer inquiries are your daily business – you process the inquiries as well as the associated correspondence in D / F / I Receipt and processing of complaints Rapid and correct forwarding of inquiries that cannot be processed independently Recording of customer interactions as well as master data maintenance in the core system Diverse investigations and clarifications Your Profile Completed basic training (EFZ) or equivalent training Further training or experience in direct customer advice Very good user knowledge of the MS Office suite German as a native language with very good oral and written skills are mandatory French or Italian with very good oral and written skills are mandatory (Level C1) To be successful in this demanding function, you ideally bring several years of professional practice from customer advice. Your committed, persistent, self-confident personality is complemented by a very organized, independent, expeditious, and accurate way of working. Experience in the area of resident registration is an advantage. You are a communicative and performance-oriented personality with high social competence and strong customer orientation. It is important to you to build, maintain, and preserve customer relationships characterized by trust. With persuasiveness and enthusiasm, you advocate for our services, have a good sense of different customer needs, and find tailor-made, implementable solutions for them. Flexibility, enjoyment of written and telephone customer contact, and a healthy drive to move the business forward are just as much a part of your personality as team spirit and a patient, diplomatic nature. Your Chance A young, modern, pleasant, and productive environment as well as a demanding, versatile task await you with us. A bright and modern workplace with height-adjustable desks and the individual home office possibility with flexible working hours from Monday to Friday between 08.00 and 18.00. Of course, you will be carefully introduced to the new area of responsibility. Application Interested? Then grab this unique chance today to become part of our young company. A lean organizational structure as well as direct and open communication channels are part of our corporate culture - We look forward to seeing you! Apply online with your complete, meaningful application documents including photo, desired workload (min. 80%) and salary expectations. For telephone inquiries regarding this exciting position, our B2C Team Leader, Ms. Priska Wellinger, is at your disposal. For this vacancy, we consider only direct applications. jpid5be2a47jm jit0727jm jiy26jm