Customer Service Employee DE/FR 100%

Customer Service Employee DE/FR (m/f) 100% Career level: Experienced professional Workload: 100% Start and duration: Immediately or by arrangement, permanent position Work location: Opfikon ZH Project-ID: P (please always state when contacting) Your entry at univativ is the starting signal for a special career. Because we bring together what belongs together! At univativ, you get the opportunity to realize yourself in exciting projects at renowned companies. Whether attractive positions for students, entry-level positions for graduates, or interesting areas for Young Professionals - univativ has the job that suits you. For our customer, a stable industrial company, we are looking for a customer service employee in two languages (m/f). Do you keep an overview even in demanding situations and enjoy supporting customers professionally and in a solution-oriented manner? Then this position could be just the right one for you. Apply now and take off with univativ! What awaits you: Receipt and processing of customer inquiries via telephone, e-mail, ticket system, as well as other communication channels Recording of all service and order requests for smooth further processing Creation of offers, estimates, as well as maintenance and cleaning agent subscriptions Monitoring of ongoing service orders and open estimates as well as independent coordination with customers Billing of services rendered and orders Support of defined Key Accounts as well as creation of evaluations and reports Maintenance and control of master data in the relevant systems Creation and processing of customer dossiers, documentation, as well as deviation and error messages Processing of complaints, credit notes, returns and incoming goods General administrative activities to support daily business What you should bring with you: Completed commercial apprenticeship EFZ or comparable Experience in dealing with CRM systems as well as very good MS-Office skills Structured and analytical way of working Strong communication skills and service orientation Initiative and sense of responsibility Business fluent German and fluent French skills in speaking and writing, other languages an advantage What we offer you: Internal and external training opportunities Modern working conditions A long-term perspective in a stable and future-oriented company Attractive social benefits Have we convinced you? Then send us your complete application documents (CV, certificates, diplomas) stating the reference number P via e-mail or alternatively use the online application form on our homepage. Any questions? univativ Schweiz AG Ms. Vivianne, Teamlead HR Mobile: jpida5ef1a7jm jit0729jm jiy26jm