Employee Backoffice Sales with good French language skills

## Loomis is one of the most successful players worldwide in national and international value logistics in over 23 countries with around 25,000 employees. In the national market, Loomis offers comprehensive solutions in transport, value processing, value storage, and vending machine business. In the international sector, we provide comprehensive solutions for global handling, transport, and storage of precious metals and currencies. In Switzerland, we have been market leaders in the industry for decades. Thanks to the commitment and expertise of our 800+ employees, we can offer our customers tailored, efficient, and modern logistics solutions. We are also convinced that sustainable success is only possible through effective, productive, and value-based collaboration. For our location in Kloten, we are looking for a reliable and motivated Employee Backoffice Sales with good French language skills 80-100% (m/w)# We offer## • Team spirit, passion, and a dynamic work environment • Independent working method • Comprehensive training, including insights into operational business • Education and training opportunities • Corporate Benefits (employee offers) • Mobile phone subscription • Workplace 10 minutes from Zurich Airport Your profile## • Basic commercial training or completed vocational training with commercial experience • Enjoy working with customers and team skills • Good German and French language skills are a requirement. Good Italian language skills are a plus. • High willingness to perform and resilience, including multitasking ability • Numerical flair • Impeccable reputation (no entries in the criminal record or debt collection register, no ongoing proceedings) • Networked thinking • Good knowledge of CRM systems • Safe handling of MS Office (especially Excel, Word, and Outlook) • Analytical thinking and careful working method • Organizational talent and ability to manage multiple tasks in parallel Your tasks## Processing customer inquiries: • Punctual response/completion of customer inquiries • Conducting correspondence with customers and internal departments Complaint management: • Processing and tracking complaints • Coordinating solutions to customer problems with other departments Data management and maintenance • Updating and maintaining customer databases • Managing order and complaint data • Integrating new customers Quality assurance: • Monitoring and analyzing service quality metrics • Identifying areas for improvement in all areas Administrative support: • Creating reports, statistics, and customer documents What's next## After receiving your application documents, we will carefully review them. We aim to provide you with feedback within 1-2 weeks.  We look forward to your application and thank you for your interest in our company and your patience during the application process. Please note that paper applications will not be considered.  Note for recruitment agencies! Please understand that we do not want to use the support of recruitment agencies or headhunters for this position. We therefore ask you to refrain from corresponding inquiries. *Motivation letter is optional*