Service Manager

• 16 June 2026 • 80% • Indeterminate duration • Fribourg This position consists of managing the social assistance service by ensuring the quality of services and operational, administrative, and financial management. It also involves team management, strategic management, and collaboration with numerous internal and external partners. Service Manager Our client is an organization active in the social sector, responsible for implementing social assistance, in coordination with a network of institutional and public actors at the cantonal level. Missions As a Service Manager, you will have the following responsibilities: • Ensure the overall management of the social assistance service, guaranteeing the quality, consistency, and continuity of services. • Organize, structure, and optimize the functioning of the service to ensure effective and homogeneous management of files. • Define, implement, and improve procedures, internal processes, and quality standards. • Supervise and manage team leaders, ensuring coordination and a good distribution of activities. • Supervise all staff and promote the development of skills and a performing and collaborative work climate. • Manage human resources: recruitment, evaluation, management of sensitive or conflictual situations. • Ensure the financial and administrative management of the service: development and monitoring of the budget, analysis of performance indicators, allocation of resources. • Anticipate the needs of the service and propose organizational and structural adjustments. • Ensure compliance with legal, regulatory, and public policy frameworks related to social assistance and migration. • Contribute actively to the department's strategic decisions as a member of the management team. • Participate in the development and adaptation of services according to social context developments. • Represent the service to external partners and maintain close relationships with institutional and associative actors. • Collaborate with other internal services and contribute to transversal projects. • Produce reports, activity follow-ups, and analyses to support decision-making. Candidate Profile As a Service Manager, you have the following profile: • Master's degree in the social field completed by a management training (CAS or equivalent). • 3 to 5 years of management experience in the social sector, including the management of a team of around 20 collaborators. • Excellent leadership skills, with a strong ability to make decisions and manage complex situations. • Solid knowledge of social policies, asylum law, and migration issues. • Very good communication skills and ease in managing stakeholders. • Proven experience in leading multidisciplinary teams and in demanding environments. • Mastery of French, with good knowledge of German and English. • Personal qualities: autonomy, empathy, stress resistance, sense of organization, and analytical spirit. Conditions and Benefits Our client offers you: • A permanent position located in Fribourg, in a stimulating and enriching environment. • 5 weeks of vacation for an optimal balance between professional and personal life. • A committed team and a collaborative work environment. • The opportunity to contribute to an important cause.