Customer Service Representative: Construction, Hobby & Leisure

Become part of our team as a Customer Service Representative (Sales Back Office) Construction, Hobby \\\& Leisure ( DE/FR) Become part of our team as a Customer Service Representative (Sales Back Office) Construction, Hobby \\\& Leisure ( DE/FR) and accompany our customers with competent advice and active sales across all communication channels. Do you have very good German\\- and French skills, enjoy customer consulting, and bring experience in the field of Construction, Hobby \\\& Leisure or a technical affinity? Do you think in a solution-oriented manner, tackle challenges with commitment, and appreciate direct customer contact? Then we look forward to meeting you! Customer Service Representative (Sales Back Office) Construction, Hobby \\\& Leisure ( DE/FR) What awaits you After your induction in the areas of Construction\\\&Hobby and Leisure, you will take responsibility for offering our customers service-oriented, professional, and tailored specialist advice in this product group via E\\-mail and telephone The recording of customer orders and \\-inquiries via mail and telephone is carried out securely, whereby flawless processing is also within your area of responsibility You provide information on the price and availability of products as well as our E\\-shop You maintain close cooperation with the internal interfaces Purchasing, Accounting, Support (Customer Service) and Logistics, Product Management You ensure support in the showroom, advise and assist customers on-site, and process inquiries in general mailboxes on various topics regarding our processes and procedures across all sales\\- and communication channels You take over complaint management and process customer concerns independently and in a service-oriented manner What you bring with you Completed training in retail or a comparable qualification with specialist knowledge, ideally supplemented by KV\\-experience You bring broad and deep specialist knowledge in the relevant product groups Your strong customer\\- and solution orientation distinguishes you, as does your ability to precisely capture and successfully implement the needs of the clientele. In doing so, you benefit from your high empathy and your communication skills You have experience in customer care, especially in needs analysis, and are characterized by a strong team spirit and a high willingness to provide service You mandatory possess excellent German skills as well as very good French skills You convince with good manners and a well-groomed appearance and are valued as a goal-oriented, reliable, and resilient personality who keeps an overview even with high workloads and in complaint management Good powers of comprehension as well as openness to dealing with applications such as Navision (ERP), BSI (CRM) and Office 365 Are you interested or do you have further questions? Eveline Icobas is happy to assist you with questions. \E\\-mail write\ (\< \>) The easiest way to reach us is via our application tool -- there you can upload your documents securely and quickly. About us \<\<Together we shape the retail of tomorrow\>\> Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and follow them. Our success story shows that through every individual, something great arises together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other, and enjoy what we do every day. jpidc1a1cf6jm jpit0729jm jpiy26jm