Guest relation agent (M/F)

• 26 juin 2026 • 100% • Indefinite duration • Lausanne • Log in to see the salary estimate from jobup.ch With establishments all firmly rooted in Swiss territory, we work towards the expression of a Beautiful Hospitality, responsible and sustainable. Deeply humanistic and at the service of exceptional expertise, Sandoz Fondation Hotels places its employees at the heart of its vision. ##### OUR VALUES ## At Sandoz Foundation Hotels, our mission is to preserve the environmental, material and immaterial heritage of our properties through healthy, profitable and responsible hotel operations. ##### The perfectly mastered expression of SWISS HOSPITALITY OF EXCELLENCE #### A full and complete commitment to the SUSTAINABLE TRANSFORMATION of our activities #### THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling and participatory work environment. #### Guest relation agent (M/F) Les Hôtels de la Fondation Sandoz Between lake and mountain, join hotels where natural elegance meets excellence of service. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our clients as it is for our teams. We offer our employees real opportunities for evolution within exceptional establishments. Beautiful hospitality is that which comes from the heart, and it is with passion that we make it shine every day. In order to complete our team, we are looking for a: Guest relation agent (M/F) Workplace: Beau-Rivage Palace Start date: Date to be agreed Contract type: Indefinite Duration Contract Responsibilities • You welcome, accompany and follow all our clientele, from the beginning of the stay until departure • You are their privileged contact, notably for our VIP clientele • You anticipate the desires, wishes and preferences of our guests and personalize the service according to the client profile • You coordinate all special requests and manage arrangements and preferences (restaurant or Spa reservations, special occasions, marriage proposals-) with our various departments • You transcribe all information relating to our guests (birthdays, celebrations, wishes, restrictions, allergies-) into our hotel software • You communicate daily all malfunctions, complaints and disputes noted in our complaint report, addressed internally • You respond to customer comments through our various communication channels • You ensure daily "room checks" according to preferences, "special amenities" or any specific request, and are a reinforcement for our reception teams by mastering arrivals, departures or any other customer assistance at the reception desk Profile sought • You master IT tools (Word, Excel, PowerPoint); knowledge of Opera Cloud is an asset • You have knowledge of reception techniques as well as luxury codes • You are smiling, organized, rigorous and flexible, with an excellent presentation and very good interpersonal skills • You demonstrate openness of mind, ability to manage stress and a strong sense of hospitality and customer service • You demonstrate empathy, diplomacy as well as ease in writing and verbal communication • You hold a training in hospitality (CFC specialist in hospitality, hotel school, CAP/BEP/BTS hospitality-catering or complementary mention reception-front desk) • You have 3 to 5 years of experience in a similar function in a 5* luxury establishment or Palace • You are bilingual French/English; any other language is an asset Our advantages • Temporary accommodation • Internal training • Free access to a fitness center in the region • Preferential rates within the hotels of our Foundation and Swiss Deluxe Additional information Requirements: In order to be able to work in Switzerland, the candidate is in possession of a work permit or must meet the legal requirements for obtaining a permit. Why join Sandoz hotels Joining Sandoz Foundation Hotels means joining a group where excellence, employee development and sustainable development are at the heart of our values. We invest in your professional evolution and offer an inspiring work environment, where team spirit and authenticity are essential. Together, let us shape beautiful hospitality with passion and commitment.