Application Support Specialist

Application Support Specialist

Future Level 3 referent for our software · 80 to 100 % · Renens (VD)

DentaGest SA has been developing and distributing management software for dental practices and clinics for over 35 years. It runs more than 600 practices in Switzerland, every day. It is rich, sometimes complex, and its documentation is still to be completed.

If understanding how a software works makes you want to dig deeper, keep reading.

Your mission

You will join our support team (PSI), in direct contact with our clients. Initially, you will:

• handle requests by telephone, e-mail and tickets, in French and sometimes in German
• support clients in their daily use of the software
• diagnose and resolve application incidents remotely, and follow tickets through to their resolution
• participate in migrations, updates and application services (practice takeovers, data imports and exports, module implementation)
• participate in the on-call rotation with the team (one week at a time).

Your long-term objective: to become our Level 3 referent. You will then handle the most complex situations, analyze and qualify bugs with development, write the missing documentation and train colleagues as well as clients, on-site and remotely.

Daily life, unfiltered

The hotline involves real calls from real practices, sometimes at 8 h when the agenda won't open and the waiting room is filling up: you must remain calm and find a solution, even a temporary one, before addressing the root cause. Certain software behaviors are not yet documented: you have to dig, test, and then write them down for those who follow. And in a small team, everyone touches everything.

The profile we are looking for

You are above all a person who loves to understand. You look for the cause of a problem rather than bypassing the symptom. You are patient on the phone, rigorous in following up on files, and sufficiently autonomous to research, test, and learn before soliciting your colleagues.

Indispensable: fluent French; ease with IT and a desire to learn.

Assets: German (a part of our clients is German-speaking); experience in application support, in business software, a dental practice, or an environment related to billing and insurance; knowledge of the dental world, or of DentaGest.

Atypical profiles welcome: ex-dental assistant passionate about IT, ex-support for business software, serious self-taught person. The diploma matters less than what you know how to do, and you do not need to know our tools or our software upon your arrival.

Why join us?

A small team in Renens, close to its clients and in direct link with development and management: your observations truly evolve the product. A clear trajectory, hotline at the entry, Level 3 referent at the arrival, with a real transfer of knowledge from the existing team. A CDI at 100 % with good social benefits.

CDI · 80 - 100 % · 1020 Renens (VD) · immediate entry or to be agreed. Are you curious? Send us your CV and a few lines about the last slightly tricky IT problem you managed to solve.

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