Project Manager Ticketing

As an employee in Customer Service Support and Projects, you are right in the middle of it rather than just being there. You are responsible for the implementation, training, and support of Bookinea customers.

Your tasks include:

• Onboarding and training of new customers
• Setup and configuration of our systems and access controls
• Processing of complex written and telephone customer inquiries
• Support and assistance to our clientele through proactive service
• Communication with customers as well as technical support (remote and on-site)
• Responsibility for event billing and administration
• Creating offers and initial consultations with new customers
• Assistance in testing new software functions
• Support of the project team, also in the preparation and execution of large-scale events

What makes you the ideal candidate:

• Completed commercial training or comparable qualification
• Very good communication and training skills to convey technical content understandably
• Experience in customer service and technical support
• Flexibility in dealing with different customer needs
• Openness to occasional assignments in the evening or on the weekend
• Independent, structured way of working as well as a high degree of responsibility and reliability
• Ability to work in a team as well as a careful and precise way of working
• Knowledge of French or Italian is an advantage

What we offer:

• A modern working culture in a young, humorous team
• Flat hierarchies and an open, appreciative corporate culture
• Room for your own ideas and creative design
• Regular team events
• Access to the largest festivals and events in Switzerland
• Flexible working hours and the possibility of home office
• Five weeks of vacation

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