Sales Inside Service / Appointment and Customer Coordination – Full-time 100%

Sales Inside Service / Appointment and Customer Coordination – Full-time 100% (m/f/d) Work location: Bubikon ZH Department: Sales Inside Service / Customer Care / Appointment Coordination Workload: 100% Company: DIAGARD AG About the job We are looking for a motivated, communicative and reliable personality for our sales inside service. In this role, you are an important interface between our interested parties, existing customers and our consultants. A large part of your activity takes place on the telephone. In doing so, you conduct sales conversations, qualify inquiries, coordinate appointments and ensure that our consultants can go into their customer meetings optimally prepared. Do you enjoy talking on the phone, can connect well with people and enjoy working in a structured manner? Do you think ahead, stay calm even with multiple tasks and have a good sense of what customers need? Then we look forward to meeting you. Your tasks: Pre-qualification of customer inquiries You find out through the conversation what the customer's concern is, what the starting situation is and how we can support them in the best possible way. Coordination of consultation appointments You coordinate consultation appointments for our security consultants, especially appointments that have been prepared by our prevention team. In doing so, you ensure that customers are well informed and that our consultants can go into the appointment with the relevant information. Arranging consultation appointments You arrange consultation appointments with interested parties and ensure that these are cleanly planned, confirmed and recorded in the CRM. Telesales with existing customers You contact existing customers by telephone, recognize additional needs and inform them about suitable solutions. Pre- and post-preparation of appointments You record important information in the CRM, prepare appointments cleanly and keep conversation notes and customer information complete and structured; you record customer information reliably, completely and in a structured manner. What you bring with you: You do not necessarily need to already have experience in sales or in the security industry. Much more important to us is that you enjoy talking to people, work reliably and are ready to learn our procedures and processes step by step. Very good German skills in speaking and writing Enjoyment of telephony and direct customer contact Convincing, pleasant and professional voice Structured and precise way of working Sense of responsibility and reliability Good PC skills and willingness to work with CRM and planning systems Teamwork skills and a positive attitude Career changers welcome You have no experience in sales inside service or appointment coordination so far? No problem. During the induction, you will learn our products, our processes, our conversation management and our systems step by step. The decisive factor is not that you already know everything, but that you are motivated to familiarize yourself, think ahead and take on responsibility. What awaits you at DIAGARD AG: DIAGARD AG is a company in the field of burglary protection. We advise private customers and companies and implement individual security solutions. With us, you work in a practical environment in which commitment, customer orientation and clean processes are important. You are not just "on the phone", but contribute directly to ensuring that customers are professionally cared for and our internal teams can work efficiently. We offer: Annual salary from CHF 70'000, depending on experience and qualification Location Bubikon ZH, 5 minutes from the train station, employee parking available Secure job in a growing SME Meticulous induction into products, systems and conversation processes Varied activity with customer contact, organization and sales Collegial team with short decision-making paths Development opportunities in the area of customer care, sales inside service or team coordination Application If you enjoy talking on the phone, can convince people and enjoy professionally coordinating customer concerns, we look forward to your application. Contact person: Natalie Telephone: jpidcd6f756jm jit0729jm jiy26jm