Quality Manager (a) 80-100%

Work location: Hirslanden Bern (Klinik Beau-Site, Salem-Spital, Klinik Permanence) Start date: 01. September 2026 or by arrangement Employment type: Permanent Reference number: 70629 As the largest medical network in Switzerland, we at Hirslanden set standards with our clinics, outpatient surgical centers, and emergency stations. First-class medical quality and human well-being are at our center. The Quality Management department at Hirslanden Bern deals primarily with the topics of patient safety, patient satisfaction, and process management. We are looking for you as an experienced Quality Manager (a) to support our dedicated team. YOUR TASKS • As <<Client Experience Manager>>, you are responsible for the further development of Client Experience Management and feedback management, including coaching the relevant positions (management, management staff, employees), planning and conducting training/workshops and presentations • You assist in the preparation, accompaniment, and follow-up of external certifications (e.g., ISO 9001) and inspections, as well as conducting internal audits • The coordination of quality measurements and the processing of the corresponding data (e.g., ANQ measurements) is also part of your area of responsibility • You train, inform, and motivate employees on the most relevant topics surrounding quality management • Through the management of Near Misses and events within the internal CIRS and coordination of the vigilance system, you contribute to high patient safety • You regularly analyze the quality data of Hirslanden Bern and report them to the corresponding internal departments • You promote the continuous improvement process through the application of common QM tools <br /> YOUR PROFILE • You have completed training in the healthcare sector • Further education in the field of quality management is an advantage • You have sound knowledge of EN ISO 9001:2015 and have already successfully led or participated in certifications based on it, and have experience in the role of internal auditor • You have experience in the coordination and accompaniment of official inspections • You have a high quality awareness and demonstrate high quality standards for your own work • Your communication skills and high social competence help you in daily cooperation with a wide variety of stakeholders across all hierarchy levels (level of employee to director) as well as specialist departments • You are very familiar with the use of the Microsoft Office suite and have very good oral and written German skills (level: native speaker) <br /> SOME OF YOUR ADVANTAGES WITH US • Family atmosphere with a "Du" culture and cooperation at eye level • Modern workplaces in the heart of the city of Bern with the possibility for home office • Diverse range of benefits (e.g., Publibike, public transport coupons, discounts on fitness subscriptions, etc.) • Discounted catering options in the restaurants in the clinics • Extensive further education and development opportunities • Additional leisure time through the purchase of up to two weeks of vacation An overview of all our employment conditions and benefits can be found at: Teamdiagnose - Was uns fehlt, bist du. (https://www.teamdiagnose.ch) For additional information, Nicole Burri, Head of Staff and Business Development, is available at nicole.burri@hirslanden.ch (mailto:nicole.burri@hirslanden.ch) or Raphael Brand, Head of Recruitment, is available at raphael.brand@hirslanden.ch (mailto:raphael.brand@hirslanden.ch). We look forward to your contact and application. Please note that for data protection reasons, we can consider neither paper dossiers (will not be returned) nor applications via email. Therefore, please apply exclusively online via this tool. <br /> The Hirslanden Group is the largest medical network in Switzerland. The group includes 16 clinics in 9 cantons. It also operates 5 outpatient surgical centers, 18 radiology and 6 radiotherapy institutes. The group has 11 025 employees.