Business Expert 100%

At Apple Retail, the best of Apple comes together. We bring our competence and experience so that people can do what they love – and in doing so, we offer them an experience that only exists at Apple. Together, we take responsibility for creating an inclusive environment and promoting a corporate culture to which everyone feels they belong and in which everyone wants to do their best. As a Business Expert, you are part of a team that is passionately committed to putting business customers on the path to success. Through close customer contact, you recognize opportunities, suggest solutions, anticipate customer needs, and sell products and services to turn new and existing business customers into enthusiastic owners of Apple products. You know our products and services just as well as industry trends and technologies from other providers. On this basis, you assemble solutions that optimally meet our customers' needs and move them forward. You bring strong social competence and sales confidence. In the store team, you are the contact person for the topic of business and promote an environment in which everyone supports Apple Retail Business within the scope of their role. Description: You win and inspire business customers with our technology. With you, they discover how products and solutions from Apple and other providers advance their business and enrich the lives of their customers and employees. You actively approach business customers of Apple Retail and offer them outstanding service. To do this, you learn more about their needs, recognize ownership opportunities, present products and services, and introduce them to the different purchasing options. You support the store team as a mentor and contact person for the needs of business customers and suitable solutions. You work together with everyone in the Apple Store and use business sessions, briefings, workshops, or events to point out special offers in the store that suit our business customers well. Through proactive customer contact, outstanding service, and individual recommendations, you promote long-term relationships between local business customers and Apple Retail. You keep contact details and information on customer relationships up to date in our Customer Relationship Management App, thereby ensuring reliable business intelligence. You take on further tasks as needed, including customer service and support of other areas in the store. You contribute to an inclusive environment by respecting differences and being open to learning new things. You live inclusion and diversity every day as core values of Apple. Key Qualifications: Reliable availability for flexible, business-dependent working hours in the store, taking into account all local regulations and approved adjustments Experience in retail, sales, or distribution, or comparable professional experience Experience with Apple products, services, and solutions Preferred Qualifications What you should bring: Excellent performance and results over a longer period of time Effective communication skills and the ability to communicate in a target-group-oriented manner Ability to work in a fast-paced environment and make quick decisions, even with tight deadlines and under time pressure Effective collaboration with internal and external customers, including entrepreneurs and executives Excellent organizational talent as well as the ability to set priorities and respond to customer inquiries Sound technical knowledge of Apple products and services, both in the store and online, and familiarity with business solutions as well as industry trends Enjoyment in getting to know and using new tools and systems At Apple, we are not all the same. And that is our great strength. No matter where we come from, how we think, and what experiences we bring: Our diversity makes us stronger. Because we believe that in developing products for everyone, everyone must also be included. That is why it is important to us to treat all applicants fairly and equally and to respond appropriately to special requirements.