Guest Experience Manager 100%

With our four casinos in Zürich, Pfäffikon SZ, St. Gallen and Winterthur as well as the Online Casino, we are the leading casino group in Switzerland. Our versatile offering is complemented by our technology company Swiss Casinos Technology as well as the restaurant George Bar & Grill above the rooftops of Zürich. Are you a passionate host and do you take responsibility when it counts? Do you lead people with heart and clarity, maintain an overview even in demanding situations, and ensure that our guests always feel welcome? Then you are exactly right with us. As Guest Experience Manager, you are the operational manager during your shift and represent the management on the Casino Floor. Together with your team, you ensure extraordinary guest experiences, highest service quality, and smooth, secure gaming operations. Guest Experience Manager (a) 100% Your Play As the top host, you are responsible for an excellent guest experience as well as excellent service quality. You represent the management during the shift and, as a decision-maker, are always informed and available. You react professionally to individual guest needs, assist in the area of VIP management, and thus actively contribute to ensuring our guests feel safe and comfortable. You take on responsibility and support our team leaders competently and appreciatively in their leadership tasks. You conduct briefings, give constructive feedback, and ensure open and transparent communication within the shift. Together with your team, you recognize and utilize sales and service potentials and actively contribute to the company's success. You ensure an excellent Guest Experience and continuously develop guest service. You guarantee smooth and secure gaming operations and ensure that all legal requirements as well as internal processes are complied with at all times. You contribute ideas and actively work on the continuous improvement of our processes and our guest experience. Our Rules of the Game You are a flexible and organizationally strong leadership personality with several years of casino and leadership experience, preferably as Duty Manager, Guest Relations Manager, Floor Manager, or in a comparable position. In dealing with guests, you radiate hospitality as well as enthusiasm for the casino business and are able to assert yourself professionally and friendly and find solutions even in demanding situations. Ability to inspire people for sales and successfully drive changes. Joy in developing and motivating employees and leading by example. Shift work (with attractive surcharges) can be well reconciled with your social life and your hobbies. Very good German skills as well as good English skills; other languages are a plus. Due to legal frameworks, you have an irreproachable reputation (criminal and debt enforcement register extracts). Your Playing Field We offer extraordinary personalities an extraordinary working environment in which you can contribute and develop yourself. Flat hierarchies, short decision-making paths, and a family-like corporate culture - definitely not a run-of-the-mill job, but with a WOW effect! In addition to diverse development opportunities, generous night and weekend allowances, public transport discounts, and birthday benefits, other attractive benefits await you! Let's Play! Are you really in the mood for an exciting game? Wonderful, then we look forward to getting to know you. Our joint game begins on 1. October 2026 or by arrangement. Please submit your application exclusively via our online application form. Delia Töpfer is happy to answer your questions. More about our benefits at: jpidc318eb0jm jit0731jm jiy26jm