Customer Service Clerk 100 %

Do you want to make a difference and contribute to a rapidly growing company? We are looking for a committed doer.

Your essential tasks include:

Checking incoming customer orders for completeness and feasibility. Ensuring compliance with customer-specific requirements.
Processing and monitoring customer orders from entry in the ERP system to delivery, including scheduling with production planning as well as the creation of delivery and export documents.
Contact person for national and international customers, solution-oriented processing of inquiries and orders.
Assistance in the further development, standardization, and digitalization of processes in Customer Service and Export to increase efficiency and quality.
Maintenance and quality assurance of master data in the ERP system
Deputizing for the reception and telephone switchboard
Participation in cross-departmental projects

To master these tasks, you ideally bring the following:

Commercial training with a technical flair or comparable training
Several years of professional experience in customer support and order processing in a B2B environment, ideally in a regulated industrial environment
Experience in international shipping and export
Knowledge of customs and foreign trade processes
Proficient use of ERP systems as well as MS Office applications
Ability to interpret key figures and forecasts and derive appropriate measures
Strong customer and service orientation
Independent, structured, and reliable way of working
Networked thinking, teamwork, and cross-departmental cooperation
Sound language skills in German and English, further languages an advantage

What speaks for MEDIPACK AG:

Do you want to write a success story with us?

Then we look forward to receiving your complete application via our homepage

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Posted 1 week ago

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