Customer Service Specialist (m/f/d) 100%

Customer Service Specialist (m/f/d) 100% Permanent About Mepha and Teva in Switzerland We do everything for a healthier life. Mepha Pharma AG and Teva Pharma AG are among the most significant pharmaceutical companies in Switzerland. The two companies are based in Basel and currently employ around 170 employees. Mepha has been part of Teva Pharmaceuticals Ltd since 2011. The joint portfolio consists of over 330 products. The range distributed under the Mepha brand is focused on basic medical care. It includes around 270 generics, over-the-counter drugs, biosimilars, as well as dietary supplements and medical devices. The Teva brand stands for the offering in the specialist area. It consists of original medicines for the treatment of diseases of the central nervous system and products for the therapy of respiratory and cancer diseases as well as infections. Mepha and Teva distribute their products through pharmacies, drugstores, self-dispensing doctors, wholesalers and hospitals. With around 25 million packs sold, Mepha and Teva are the leading medication providers in Switzerland in 2025. In doing so, they make a significant contribution to security of supply. Mepha has been established in the Swiss market for over 75 years and is known as the one with the rainbow. Teva/Mepha is looking for a Customer Service Specialist 100% to support our motivated Customer Service team in Basel, effective immediately or by arrangement. Your tasks • Management of the reception and telephone switchboard during opening hours • Complete order processing and documentation according to applicable guidelines and specifications, as well as comprehensive customer support in D/F/I • Creation of invoices, returns and credit notes • Processing resp. forwarding of customer inquiries and complaints • Maintenance and updating of master data in SAP ERP: sales views, conditions, debtor master data (incl. debtor purchasing authorization and release) • Ensuring purchasing authorizations for narcotic drug orders according to applicable specifications • Ensuring wholesaler management (initial order suggestions, information, storage of conditions) • Collaboration in the coordination of new product launches and/or portfolio adjustments in coordination with internal and external stakeholders • Sample and promotional material management (incl. control of sample contingent) • Compliance with and application of communication specifications, guidelines and policies Your profile • Training as a Pharma-Assistent/in or commercial basic training • Experience in customer service as well as in project work • Strong communication and listening skills • High customer orientation, resilience and flexibility • Organizational talent with the ability to set priorities and manage multiple tasks simultaneously • Confident use of digital tools: Microsoft 365 (especially Excel), SAP ERP; CRM experience is an advantage • Precise and committed way of working with a high quality standard • Independent, convincing personality with decisiveness and assertiveness • Very good language skills in German (native language) and French are mandatory. English and Italian are a plus Our offer • Administratively demanding activity in a dynamic and rapidly developing environment • You gain insights into various business processes as well as into contract management and legal issues in the field of event management in the pharmaceutical industry • Progressive employment conditions (e.g. Lunchcard, supplement for public transport, option for mobile working) • Central location only a few walking minutes away from the Basel SBB station Function Sales Support Reports to Head Customer Service & Distribution Contact Maria Herzog Human Resources Pre-Employment Screening Before confirming an employment/promotion offer, Mepha Schweiz AG carries out an appropriate verification of your information and a security check of your person, insofar as this is legally permitted. If you reach this phase of the application process, you will receive detailed information before the verification and security check. Equal Employment Opportunity – Commitment Teva promotes equal professional opportunities. For us, equality means treating all employees equally regardless of age, gender, skin color, ethnic or national background, sexual orientation, gender identity, religion or belief, physical abilities or special needs and/or chronic illnesses, genetics or other, country-specific relevant protected characteristics.