Process Excellence Expert (m/f/d)

137174 | 80 - 100% | Oerlikon, Zürich | Hybrid

Does the thought of analyzing business processes, improving them in a targeted manner, and thereby making a real contribution to increased customer benefit, quality, and efficiency motivate you? Do you enjoy working with data, methods, and digital tools and sharing your knowledge with others?

In this role as Process Excellence Expert, you will strengthen the Information & Technology business unit in the area of Enterprise Architecture & Planning at Zurich Schweiz and make an important contribution to our shared success.

Together with the Process Management team, you will transfer the foundations for Process Excellence into the daily practice of the business units and change projects. You will actively participate in projects and workshops, analyze and model processes, support teams in the development of target processes, and apply methods and digital tools in practice. In addition, you will further develop these approaches based on your practical experience and help shape the use of artificial intelligence in process modeling and analysis.

What awaits you

• You develop practical modeling guidelines, templates, and working aids based on BPMN for the design and analysis of end-to-end processes and support their uniform application in the business units and IT teams
• You support projects and process initiatives with concrete analyses, work together with process managers, specialist departments, and business analysts to develop comprehensible as-is and to-be models as well as implementable improvement suggestions, and merge process, risk, and control information in joint models and tools
• You prepare process workshops, conduct them together with the specialist departments, document the results, and empower the teams through training and coaching to apply methods and tools independently.
• You consolidate and analyze process data, prepare key figures on quality, lead times, and transaction costs, support the measurement of improvements together with the specialist departments and Finance, and create understandable evaluations as well as decision-making bases for the Process Excellence Council
• You coordinate the technical further development of our process management tooling, particularly ARIS, translate user needs from business and IT teams into requirements, accompany tests and the introduction of new functions, and help shape the use of artificial intelligence in process modeling and analysis

What distinguishes you

• University degree in Business Informatics, Business Administration, Industrial Engineering, or a related field, or a comparable qualification, as well as several years of practical experience in process management, process analysis, business analysis, or the methodical support of process improvements.
• Very good knowledge of process modeling with BPMN, as well as experience with process management tools. Knowledge of ARIS is an advantage
• Analytical strength and experience in the preparation and evaluation of data, as well as interest in process key figures, cost analyses, and understandable visualizations.
• Technical understanding and enjoyment in testing new tool functions and AI applications and translating them into practical solutions for users.
• An independent, structured way of working as well as good communication skills in German and English.

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zürich

Start date: from 01.11.2026 or by arrangement

Travel activity: None

Hybrid working: up to 40%

Everything regarding your application

In a first step, you can apply to us directly online - for this, you only need your CV. Further information about the application process can be found here.

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

For this position, we do not work with recruitment agencies. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Marco, Senior Talent Acquisition Consultant, is happy to assist you at +41 44 628 31 62.