Receptionist

The Hauenstein Hotels comprise three exclusive 4- to 5-star hotels at Lake Thun, accommodation options in rural idyll, and six restaurants in the Lake Thun region, and are among the largest employers in the Berner Oberland. The Belvédère Strandhotel belongs to the Hauenstein Hotels and is wonderfully located in an elevated position in Spiez. The hotel offers one of the most beautiful views of Lake Thun and the Alps. The restaurant is well known for its creative and high-quality dishes made predominantly from regional products and offers seating in the indoor and outdoor areas with a wonderful view of Lake Thun. The 4-star superior hotel has been the place for gourmets who want to escape everyday life and be pampered for over 100 years. Those seeking peace will find their island in everyday life here, and seminar guests will find the perfect environment for meetings. Your area of activity: • Check-in and check-out • Guest care at the Front Desk • Operating your own cash register and exchanging foreign currencies • Telephone inquiries, taking room and restaurant reservations, and booking wellness applications • Arrival and departure control for a smooth stay for the guests • Implementing work processes within the area of responsibility • Managing reservations using various platforms • Ensuring the internal flow of communication • Sale of additional services and products • Creating and selling vouchers • Correspondence and menu translations in German, English, and French • Complaint handling Your qualities: • Completed vocational training as Hotelkaufmann/-frau EFZ or Hotelfachmann/-frau EFZ, Kaufmann EFZ / Kauffrau EFZ, or Hotel Kommunikationskaufmann/-frau EFZ with experience at a reception • Knowledge of the Protel reservation system is an advantage • Confident use of MS Office (Word, Excel, Outlook, etc.) • Very good German, English, and French skills in speaking and writing • Good communication skills and a high degree of service orientation • Enjoyment of interacting with demanding, national, and international guests • Flexible team player with initiative and meaningful prioritization of tasks • Impeccable appearance and well-groomed exterior Your advantages: • Attractive place of work directly at Lake Thun • Accommodation (room or studio) near the lake available, as well as meals within the company • Numerous fringe benefits within and outside the Hauenstein Gruppe • Motivated and qualified team • Contemporary working time design with space for active leisure activities • Independent work organization and the opportunity to contribute your own ideas • Modern workplace with contemporary infrastructure • Training and further education opportunities • Advancement opportunities within the company and within the Hauenstein Hotels Have we piqued your interest? We look forward to receiving your expressive application documents (cover letter, CV, photo, certificates, and references) in German and as a PDF file.