Back Office

Back Office With the passion passed down through four generations, ECSA Group is today a proudly family-run company. With a team of over 300 talented collaborators, ECSA Group has had the honor of being included among the top 500 Swiss companies. Operating successfully in both Switzerland and Europe, our main commitment has always been to satisfy the needs of our over 16,000 clients by offering solutions for their business through a range of more than 15,000 products. ECSA Group has obtained the certification of Best Workplaces Switzerland and Best Managed Companies 2024. In 2026, it also received, for the second time, the Great Place to Work® certification. For our BU Pharma & Nutrition of ECSA Chemicals at our headquarters in Balerna, Switzerland, we are selecting a Back Office Requirements: Experience of at least 3–5 years in a commercial Back Office or Customer Service position. Experience gained in the Pharma or chemical sector is a preferred qualification. Excellent knowledge of Italian and English. Knowledge of German and/or French is an important advantage. Excellent mastery of the Microsoft Office package; knowledge of an ERP system is a plus. Precision, reliability, and strong customer orientation. Ability to manage multiple activities simultaneously and work independently. Good organizational and problem-solving skills. Teamwork attitude and collaboration with different company departments. Main responsibilities 50% – Management of Carlo Erba Reagents Management of Carlo Erba reagent purchases. Monitoring and verification of warehouse inventory. Coding of new reagents Request for quotations from suppliers. Preparation and sending of commercial offers to customers. Sending of order confirmations. Verification and monitoring of purchase orders. Control and verification of Carlo Erba invoices. 50% – Commercial Back Office Ticino Entry and management of sales orders. Sending of order confirmations to customers. Telephone and e-mail support to customers. Coordination with the sales department and logistics. Monitoring of order and delivery status. Management of any returns, complaints, and non-conformities. Update of customer and item records. We offer: A dynamic and stimulating work environment. Diversified activities with operational and commercial responsibilities. Collaboration with national and international suppliers and customers. Inclusion in a motivated team oriented towards quality service. Employment conditions commensurate with experience and skills. jpid88d7227jm jit0728jm jiy26jm