Customer Service Coordinator

100% unlimited Stadler offers versatile opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great results in a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us? YOUR AREAS OF RESPONSIBILITY <br /> • Control and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing • Recording, maintaining, and monitoring repair orders in the system while ensuring high data quality • Tracking orders throughout the entire lifecycle as well as active prioritization of deadlines and urgent requirements to ensure customer satisfaction • Central contact person for customer inquiries, ensuring fast, solution-oriented, and reliable processing in close cooperation with internal interfaces • Creation and analysis of regular reports as well as monitoring relevant KPIs to support performance management and continuous improvement <br /> YOUR PROFESSIONAL EXPERIENCE <br /> • completed degree in business administration, economics, or comparable training with corresponding work experience • Initial practical experience in the areas of customer service, back office, logistics, or supply chain management • Structured and solution-oriented way of working with strong organizational talent and high attention to detail • Reliability, flexibility, as well as a proactive and customer-oriented mindset • Good user knowledge in MS Office, especially Excel (e.g., data preparation, simple analyses, and reporting) • Very good German and English skills in spoken and written form for secure communication with internal and external stakeholders • Strong teamwork skills and enjoyment of working in an international and multicultural environment <br /> OUR PROMISE TO YOU <br /> • Dynamic and multicultural environment with a start-up character and great diversity • Varied and exciting area of responsibility with flexibility for mobile working as well as scope for action and design • Participation in projects with concrete influence on the business • Insight into complex business processes, from order processing to coordination with logistics and procurement teams • A collegial working environment and collaboration in qualified and passionate teams • A culture that appreciates your achievements <br /> YOUR BENEFITS At Stadler, you receive a variety of benefits, such as • high discount on public transport • discounts on various leisure activities, mobile phone subscriptions, and insurance • regular company events • participation in further training <br /> YOUR LOCATION We are looking for reinforcement for our team to shape the future of mobility together! Stadler Signalling is the competence center for signaling technology and digitalization of the Stadler Group with locations in Germany, Switzerland, and North America. In the areas of automated driving (ATO), train control (ETCS) modern complete systems (CBTC), interlocking systems, and passenger information systems, our teams of highly qualified employees work on the further development of our signaling solutions. YOUR CONTACT PERSON Alexandra Frommer +41 71 626 18 89