Senior Telecom Transformation & Delivery Manager

Location: Basel, Switzerland
Company: Swiss Himmel GmbH
Employment Type: Full-time
Language: English required; German is an advantage

About Swiss Himmel GmbH
Swiss Himmel GmbH is a Basel-based technology and consulting firm partnering with leading enterprises to deliver complex technology transformation and modernization programs. We combine strong domain expertise with practical delivery experience across telecom, digital transformation, enterprise applications, and IT services.

About the Role
Swiss Himmel GmbH is looking for a Senior Telecom Transformation & Delivery Manager for a full-time position in Basel, Switzerland. We are looking for an experienced telecom professional who has progressed from a technical background into delivery and transformation leadership, with strong experience across OSS/BSS, CRM, order management, billing, mediation, service fulfillment, and service assurance.
The role is suited for an experienced telecom professional who has progressed from a technical background into delivery and transformation leadership. You will take end-to-end responsibility for complex programs covering customer order management, CRM, billing, mediation, service fulfillment, service assurance, digital channels, and application transformation.
The successful candidate will work closely with senior business and technology stakeholders, manage large delivery teams, oversee vendors and partners, and ensure that transformation programs are delivered within agreed scope, timelines, quality, and commercial targets.

Key Responsibilities
Telecom Transformation & Program Delivery
• Lead large-scale telecom transformation programs from planning through implementation and transition.
• Own end-to-end delivery across OSS, BSS, CRM, billing, mediation, order management, and service assurance platforms.
• Lead modernization of legacy telecom applications and transition them towards strategic platforms and microservices.
• Manage complex application transformation, migration, upgrade, and transition programs.
• Define program scope, delivery plans, milestones, dependencies, risks, and mitigation plans.
• Lead requirements analysis, impact assessments, feasibility studies, and solution planning.
OSS/BSS & Telecom Domain
• Drive transformation initiatives across telecom CRM, customer order management, product catalogue, billing, mediation, and service fulfillment.
• Work with telecom order orchestration and service fulfillment processes across fixed and mobile services.
• Support transformation programs covering Copper, Fiber, Mobile, Voice, TV, Wi-Fi and related customer services.
• Work with platforms and products such as Amdocs, Kenan Arbor, Infonova, Pega, Camunda and other COTS solutions.
• Support integration between customer-facing channels, order management, fulfillment, billing, and downstream systems.
• Drive improvements in service assurance, monitoring, automation, and operational processes.
Delivery & Transition Management
• Lead application development, application support, infrastructure transition, and managed service programs.
• Manage transition activities across multiple vendors and delivery teams.
• Establish governance structures for large transformation and managed service programs.
• Ensure effective handover, operational readiness, production support, and service stability.
• Manage application maintenance, enhancements, upgrades, migrations, and recovery activities.
• Track SLAs, KPIs, service quality, delivery milestones, and operational performance.
Leadership & Stakeholder Management
• Lead large, multi-disciplinary teams across different locations and countries.
• Work directly with senior directors, business heads, technology leaders, and client stakeholders.
• Manage internal teams, external partners, vendors, and offshore/onshore delivery units.
• Mentor delivery managers and technical teams and support capability development.
• Conduct governance meetings, steering committees, status reviews, and transformation workshops.
• Manage stakeholder expectations, risks, dependencies, and escalations.
Commercial & Account Management
• Take ownership of commercial and contractual aspects of major client accounts.
• Manage P&L, resource planning, staffing, SLAs, and delivery commitments.
• Support account growth, proposals, new business requirements, and solution rationalization.
• Identify opportunities for cost reduction, automation, and operational improvement.
• Drive transformation initiatives that improve efficiency and reduce operational costs.
Required Qualifications
• 20+ years of experience in IT and telecom, with significant experience in telecom transformation and delivery management.
• Strong experience working with telecom OSS/BSS environments.
• Deep understanding of CRM, Customer Order Management, Billing, Mediation, Product Catalogue, Service Fulfillment and Service Assurance.
• Experience delivering large-scale telecom transformation and modernization programs.
• Experience managing complex programs across multiple countries, vendors, and technology platforms.
• Proven experience managing large delivery teams and application portfolios.
• Strong understanding of telecom business processes and customer lifecycle.
• Experience with telecom platforms such as Amdocs, Kenan Arbor, Pega, Infonova or similar COTS platforms.
• Experience with order orchestration and service fulfillment.
• Strong experience in application transition, managed services, migration, upgrades, and production support.
• Excellent stakeholder and client management skills.
• Strong commercial and P&L management experience.

Technical & Domain Skills
• Telecom CRM and Customer Management
• Customer Order Management
• Order Orchestration
• Product Catalogue
• Billing and Mediation
• Service Fulfillment
• Service Assurance
• Application Transformation
• Legacy Modernization
• Microservices
• BPM / Workflow platforms
• Camunda
• Amdocs / Kenan Arbor
• Pega
• Oracle and SQL Server
• Application Integration
• IT Service Management
• Program Governance

Certifications
Preferred certifications include:
• SAFe Agilist or equivalent Agile certification
• PRINCE2 Practitioner
• ITIL
• TM Forum / Frameworx certification
• TOGAF or equivalent architecture certification

Ideal Candidate
The ideal candidate is a senior telecom professional who combines strong telecom domain knowledge with proven delivery leadership. You should be comfortable moving between business requirements, technical discussions, program governance, client management, and commercial responsibilities.
Experience managing large teams, complex application portfolios, telecom transformation programs, and multi-country delivery environments will be highly valued.

Why Join Swiss Himmel GmbH?
• Lead large-scale telecom transformation programs in Switzerland and Europe.
• Work with major telecom operators and enterprise clients.
• Take ownership of complex OSS/BSS modernization initiatives.
• Work across CRM, billing, order management, fulfillment, and service assurance.
• Collaborate with international teams and senior client stakeholders.
• Opportunity to influence technology transformation and operational improvements.
• Competitive Swiss compensation package.
• Long-term career opportunities within Swiss Himmel GmbH.