Head of Customer Services h* (80 - 100%)

Head of Customer Services [h](< >) (80 - 100%) Ad ID: 03735 At the Dällikon location, you will take over the leadership of an internationally oriented technical service business. The management position combines responsibility for results, organizational development, customer contact, and the leadership of distributed service units. You think strategically, commercially, and profit-oriented, and you understand service as an independent business with growth potential. In doing so, you bring different interests together, create acceptance, and implement clear decisions without leading through dominance. You understand the operational reality but do not lose yourself in day-to-day business. You build structures, processes, and standards in a targeted manner and stay consistent until these take hold in everyday life, are lived internationally, and become measurably effective. As a communicative and convincing sparring partner, you further develop the service into a scalable and profitable part of the company. Tasks You are responsible for revenue, results, margin, and growth of the global service business. * You lead the service department operationally and strategically and manage the service branches in South America, Asia, Australia, and UK. * You further develop the service strategy and translate company goals into processes, standards, priorities, and resource deployment. * You measure customer satisfaction, response times, utilization, productivity, and recurring service revenues and derive measures from them. * You further develop service products, services, and commercial models including pricing, discounts, and goodwill regulations. * You handle customer escalations clearly and solution-oriented and decide on the use of external service partners. * You ensure the consistent use and further development of ABAS, REMBERG, and ALLEX in service. * You keep training and service documentation up to date and ensure transparent deployment planning. * You maintain direct contact with Key Accounts and international service locations and travel regularly for this purpose. * You report monthly in the Service Cockpit to the management. Skills * Technical basic training with further training at HF/TS level or higher. * Several years of leadership experience in a service organization, ideally with international responsibility. * Experience with capital goods, plant engineering, or technically demanding automation systems. * Entrepreneurial understanding of revenue, margin, pricing, contract models, and profitable service offerings. * Strength in organizational development, process standardization, and international scaling. * Clear leadership, high decision-making ability, and commitment even under time pressure. * Confident handling of customer escalations, conflicts of interest, and internal interfaces. * Strong customer orientation without losing sight of the economic side. * Very good German at level C2 or native language. * Very good English at level B2 or better. * Readiness for regular international travel, partly in bundled trips of around one week. Benefits * Beck Automation AG is a Swiss technology company with an international service network and a modern location in Dällikon. * Management position with direct influence on strategy, budget, prices, processes, and organization of the service business. * Direct reporting line to the CSO and regular exchange with the management. * Much room for maneuver in the further development of service products, platforms, and international standards. * Familiar working atmosphere with a lived "Du" culture. * Careful induction as well as development opportunities and support for further training. * International cooperation with teams and service locations in several regions. * Modern location in Dällikon with expanded production and service capacities. * Free parking spaces and shuttle service in the morning from Buchs/Dällikon station. * Free fitness offer, fresh fruit, Nespresso coffee, and ice cream in summer. Response time, availability, and margin only become controllable through standards. If you lead international service organizations with clarity, structure, and healthy assertiveness, you should find yourself in this task. You are not a pure setup type who moves on after the concept, but you develop structures long-term and ensure that robust standards and results arise from good ideas. You meet international sparring partners on eye j4id10401415a j4it0938a j4iy26a