Guest Experience Coordinator

Guest Experience Coordinator (f/m/d) Start date: as of 01. August 2026 or by arrangement Andermatt Alpine Apartments is one of the leading providers of non-serviced apartments in the Alps. With around 200 stylish apartments, we offer our guests the highest living comfort, first-class quality, and an unforgettable stay. As a subsidiary of Andermatt Swiss Alps, we are part of one of the most significant and dynamic tourism and development projects in the Alpine region. You value exchange with people from all over the world and convince through your open nature, your organizational talent, and your flexibility? Then we look forward to getting to know you. What you can achieve Reception, care, and farewell of our guests Personal, telephone, and written guest care before, during, and after the stay Creation of offers as well as processing of direct, individual, and group bookings Processing of booking inquiries via e-mail, telephone, and booking platforms Ensuring a smooth check-in and check-out including payment processing Advice on our apartments, the destination, and leisure activities Processing of guest wishes, complaints, and special requests Collaboration with Housekeeping, Facility Management, and other departments Participation in the optimization of processes as well as taking over administrative tasks What you bring with you Completed training in the hotel industry, tourism, or a comparable specialist field is an advantage Experience in the Front Office, guest care, or the reservation area, ideally also with group bookings Very good German and English skills (at least C1 level); other languages are a plus Friendly, professional appearance and strong service orientation Independent, structured, and organized way of working Flexibility as well as willingness to work shifts, weekends, and holidays What you can look forward to A team of passionate doers Generous contribution to further training Combination of leisure and job Modern working time model Flat hierarchy with fast decision-making processes Numerous discounts This is us Andermatt Swiss Alps AG, based in Andermatt, plans, builds, and develops the year-round destination Andermatt with apartment buildings, hotels, and villas in Andermatt Reuss. The Andermatt Swiss Alps Group also includes the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, Par 72 championship golf course, and the Andermatt Konzerthalle. A close partnership exists with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc. Any questions? We are happy to answer them by telephone. jpidee8b2c6jm jit0729jm jiy26jm