Spa Director (M/F) Permanent 100%

We are recruiting! Part of the Lausanne landscape since 1909, the Royal Savoy Hôtel & Spa is renowned for its timeless elegance. Since its reopening in 2015, it has offered unparalleled comfort and luxury and a five-star rating. Located next to the majestic Lac Léman, the Royal Savoy Hôtel & Spa includes 196 rooms and suites, large-capacity seminar rooms, a Lounge Bar & Cigar Lounge, a large Spa, and gardens for the enjoyment of all. Passionate about luxury hospitality? The Hôtel Royal Savoy & Spa is opening its doors to its future: SPA Director (M/F) Permanent 100% Your strategic responsibilities Leadership & department management • Define and uphold the strategic vision of the Spa in line with the establishment's objectives • Manage, inspire, and grow a team consisting of permanent staff, extras, and external service providers • Guarantee the social cohesion of the Spa team (regular check-ins, monthly meetings, etc.) • Develop a culture of service excellence and guarantee LQA (Leading Quality Assurance) standards • Support talents in their professional development and participate in decisions regarding promotions, recruitment, and remuneration • Ensure efficient organization of human resources and skills • Be responsible for the correct application of all sector procedures • Guarantee the proper maintenance of the Spa in close collaboration with the technical department • Work in collaboration with your Sector Head as well as other departments of the establishment Business development & financial performance • Elaborate the commercial strategy of the Spa to strengthen its attractiveness, reputation, and profitability • Design offers, experiences, and partnerships to develop turnover and loyalty • Manage annual budgets, forecasts, and financial analyses of the department • Monitor and analyze key performance indicators (revenue, attendance, productivity, profitability) • Identify growth opportunities and implement appropriate action plans • Propose and follow up on CAPEX investment requests Customer experience & brand image • Guarantee a high-end and personalized customer experience, in perfect alignment with the establishment's standards • Develop loyalty, the subscriber portfolio, as well as the member relationship • Ensure the management and follow-up of memberships • Supervise the management of customer feedback and ensure the continuous improvement of the offered experience • Be an ambassador for the identity and positioning of the Spa Strategic management & partnerships • Manage relations with suppliers and strategic partners • Ensure the optimization of resources and the overall performance of the department • Actively participate in development reflections and projects for the evolution of the Spa • Ensure constant monitoring of wellness, luxury, and hospitality trends in order to anticipate market evolutions And who are you? • Proven experience in the direction or strategic management of a high-end Spa or a luxury hotel environment • Natural leadership, strong decision-making capacity, and excellent interpersonal intelligence • Business vision and a keen sense of performance • Excellent mastery of quality standards and premium customer experience • Ability to unite teams around ambitious objectives • Analytical sense, financial rigor, and results orientation • Fluent French and English Why us? Because we offer you: • A pleasant working environment with dynamic and passionate teams • On-site boxing classes at advantageous prices • Organized activities for employee teams • A dedicated Chef for the staff canteen • An equipped break room • An underground parking lot at an advantageous price for the city of Lausanne • 5 weeks of vacation and 6 public holidays per year • A thirteenth salary