Medical Assistant in customer service 80%

Your Tasks Management of the telephone switchboard Management of Medical Assistant M/F in customer service 80% Your Tasks Management of the telephone switchboard Management of Customer Service e-mail inboxes Transmission of analysis results Writing and management of various correspondence Handle complaints from doctors' offices, clinics, and hospitals Advise doctors on pre-analytical protocols Management of non-conformities and file modifications Addition of analyses Execution of various general tasks specific to the department Your Profile Technical: Scientific or medical training (laboratory technician diploma or medical assistant) Good knowledge of common medical analyses, typical results, and pre/analytical protocols In-depth knowledge of medical practice and hospital practices with a minimum of 5 years of experience Be comfortable with IT tools and demonstrate speed Good oral and written command of French English and/or German would be an asset Personal: Comfort on the phone and interpersonal skills Excellent sense of customer service and listening Autonomy and initiative, solidarity in teamwork Stress resistance Management of priorities Rigor, care, and professionalism Flexibility due to irregular hours We Offer An exciting and dynamic work environment with a lot of internationality Taking responsibility and unfolding your potential A positive working atmosphere with a partnership and appreciative corporate culture Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group Contact details Rym Keller jpid698c56bjm jpit0731jm jpiy26jm