IT Remote Support Specialist

For over 100 years, the technology group Sharp has been inventing unique products and solutions, whether individual products or integrated complete solutions, which enable people to easily stay connected and let their creativity run wild. Thanks to the integrated 360° approach, Sharp offers the technologically perfect platform for creating, managing, visualizing, and exchanging company-wide information. The comprehensive portfolio of award-winning document management and display solutions, mobile workstations, up to customized office equipment supports our customers in their daily work and helps to sustainably increase work quality and productivity. IT Remote Support Specialist (w/m/d) Your tasks Remote IT support: support with IT inquiries, error analysis, and rectifications for internal and external customers Remote printer support: care and resolution of printer problems to ensure uninterrupted printing operations for our external customers IT diagnosis and troubleshooting: cooperation with the team for rapid identification and resolution of technical problems Documentation: conscientious logging of support inquiries and developed solutions Your profile You have an Informatiker EFZ or comparable training You have sound knowledge in IT support, ideally with experience in customer support You possess the required experience with the administration and support of Microsoft 365 applications You bring fluent German - very good English skills as well as good French skills You act solution-oriented and work proactively with a high degree of personal responsibility A friendly and customer-oriented demeanor is a matter of course for you Our offer Exciting and varied working environment at an innovative market leader Continuous training to keep your knowledge and skills up to date A motivated and experienced team that supports you in all matters Flexwork model and 5 weeks vacation Attractive social benefits jpidb306df6jm jit0727jm jiy26jm