IT Support Technician

Ref 2582499 | Date: 2 Oct 2026

API

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We are proud of our unique corporate culture because we offer professional development opportunities, with continuous training programs, career evolution, as well as rigorous follow-up.

IT Support Technician

Context:

As part of the creation of a position to strengthen a support team, we are looking for a Senior Support Technician. You will work mobile across various sites distributed between the cantons of Neuchâtel and Vaud.

Your role:

• Take charge of level 1 and 2 technical support to resolve hardware and application incidents for users.
• Administer the Microsoft environment on a daily basis, with active management of SharePoint and Microsoft Entra ID.
• Ensure on-site interventions, equipment deployments, and troubleshooting at the various sites in the cantons of Neuchâtel and Vaud.
• Collaborate within the support team to optimize ticket processing and share best practices.
• Contribute to the continuous improvement of assistance processes and technical documentation.

The profile sought:

• Confirmed experience of at least 7 to 8 years in a level 1 and 2 technical support / on-site role.
• Good mastery of the Microsoft environment (SharePoint, Microsoft Entra ID (Azure AD), etc.)
• Driver's license and personal vehicle indispensable for regular travel (mileage expenses reimbursed).
• High autonomy, proactivity, and excellent customer relationship skills in the field.
• Quick availability desired

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