APG Administrator

FER CIAM — Putting people at the center of social benefits

FER CIAM is the Geneva agency of Switzerland's largest interprofessional AVS fund, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.

With nearly 47'500 affiliates — companies and the self-employed combined — it is one of the essential players in social protection in French-speaking Switzerland.

On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social lives of the people concerned.

Job description

Do you have an analytical mind, a taste for customer contact, and wish to carry out a high value-added mission? Join a motivated team and become the reference for the management of APG files (persons subject to service, on maternity leave, paternity leave, among others)!

Your mission:

Within our specialized sector, you guarantee adequate support to our insured persons through autonomous and rigorous management.

Your daily challenges:

• You decrypt APG requests and determine entitlement to benefits in strict compliance with the laws in force
• You calculate benefits accurately and notify decisions in a clear and professional manner
• You manage your files from A to Z with adequate organization
• You become a privileged interlocutor for insured persons and employers to guide them through their procedures
• You take on technical challenges while ensuring irreproachable service quality
• You work in synergy with our internal and external partners for an increasingly efficient service
• You actively participate in the continuous improvement process by contributing to workshops and working groups, identifying optimization opportunities, and proposing concrete solutions aimed at strengthening process efficiency and the quality of service provided
• In the face of increasing legislative complexity, you ensure active regulatory monitoring in order to master the constant evolution of APG benefits and to guarantee an always exact application of the rights of the insured.

Profile sought

Your profile:

• You hold a CFC as a commercial employee or a title deemed equivalent
• You have already worked in administration and demonstrate ease with numbers; previous experience in social insurance (daily allowances) is an asset
• Your ability to synthesize and your capacity to juggle several files simultaneously are your strengths
• You distinguish yourself by your rigor, your result culture, and your excellent writing skills
• You perfectly master French and have very good knowledge of German, which allows you to communicate orally and in writing with full autonomy with our partners

What we offer?

• Missions essential to the functioning of the Swiss social insurance system
• A collaborative environment where mutual aid is the norm
• Real opportunities for professional development and perfection
• A varied activity that breaks with monotony

Want to take on the challenge? Apply now and let's build the future of APG management together!

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