IT Business Relationship Manager (m/f/d)

WHAT WE ARE LOOKING FOR You form the interface between Rheinmetall IT and the specialist departments of the Business Units within the Rheinmetall Division Air Defence, understand their business strategies, processes and priorities and represent the interests of the business within the IT. Your tasks include: Coordination of strategic and functional IT requirements of the business organization with the IT service strategy and management of the IT Demand Pipeline; Advising the supported specialist departments regarding investment needs in IT within the framework of budgeting processes as well as for the development of IT capacities; Reporting on key figures regarding performance, quality and value contribution of IT services together with IT Service Delivery Management and IT Service Owners; Communication regarding changed IT service offerings, coordination of IT-related escalations from the business and monitoring of customer satisfaction; Establishment and continuous further development of a trustful cooperation with contact persons at all hierarchy levels of the business organization WHAT YOU SHOULD BRING Completed studies in (Business) Informatics, Business Administration with an IT focus or a comparable course of study; Relevant experience in an interface function between the specialist department and IT, ideally in IT Demand Management, Business Relationship Management or IT Consulting; Extensive knowledge of holistic business process chains and their mapping in IT landscapes; Confident handling of performance key figures and reporting; Knowledge in IT Service Management, governance and project management methods; Strong communication, moderation and stakeholder management skills as well as experience in working with cross-functional teams; Very good German and English skills in spoken and written form. Italian language skills are an advantage; Willingness for regular business travel (approx. 25%) WHAT WE OFFER A dynamic working environment with exciting projects; Flexible working hours (flexitime and trust-based working hours); Very good social benefits and an above-mandatory pension fund; Employee benefits of a large corporation, employee share purchase program; Promotion of need-based further training; Staff restaurant as well as external catering and shopping options nearby; Individual internal as well as external personnel development measures in cooperation with our Rheinmetall-Academy; Workplace a few minutes' walk from the Zürich-Oerlikon station; We point out that dossiers from recruitment agencies will not be considered.