Clerk Customer Service & Order Management DACH 100% (m/f/d)

Clerk Customer Service & Order Management DACH 100% (m/f/d) We design modern working worlds for today and the future. We are Haworth. With us, work means more than just a workplace. A meeting on the sofa, a confidential conversation in the phone box, or the freedom to choose between sitting and standing workstations. This is exactly the kind of working worlds we design daily for our customers. With our locations in Menziken AG and Zürich, we are around 100 employees and part of an internationally successful family business headquartered in the USA with over 8'000 employees worldwide. To strengthen our Customer Service team, we are looking for a committed personality who supports our customers and trading partners in the German market and acts as an important interface between sales, customers, production, logistics, and our Shared Service Center in Portugal. Your Mission You ensure that our customers receive a first-class service experience and that projects are processed smoothly. In doing so, you work closely with our local DACH team and our Shared Service Center in Portugal. Your Tasks Independent support and processing of customer orders for the German market Control and monitoring of the entire order processing from order to delivery Close cooperation with the German Sales team in daily business Coordination between customers, sales, logistics, production, and SSC Portugal Support with projects, tenders, and customer inquiries Monitoring of delivery dates as well as proactive communication in case of delays Support with administrative sales processes and invoicing topics Processing of complaints and service inquiries in cooperation with our After-Sales specialists Professional communication with customers, trading partners, and international colleagues Active participation in the optimization of processes and service workflows What you bring with you You enjoy organizing things, finding solutions, and professionally accompanying customers. Your Profile A commercial education or comparable qualification Several years of experience in Customer Service, internal sales, or order management Experience in order processing, ideally in a manufacturing or internationally active company Good knowledge of invoicing and administrative processes Very good German skills in spoken and written form Good English skills for daily cooperation in an international environment Confident handling of ERP systems and MS Office Structured, careful, and independent way of working High service orientation and strong communication skills Team spirit, initiative, and joy in cooperating across national borders What awaits you with us At Haworth, you will find not just a job, but an environment in which cooperation, trust, and personal responsibility are lived. Our Benefits Your birthday belongs to you! We give you an additional paid holiday. Free parking spaces directly at the Menziken location. Flexible working models depending on the function with home office possibilities. International working environment cooperation with teams in Germany, Portugal, and Europe. Further education and development We support your professional and personal development. Modern working world Work in inspiring premises with products that we develop and sell ourselves. Family-like corporate culture short decision-making paths, open communication, and a motivated team. Health & Well-being height-adjustable workstations and an environment that promotes movement and ergonomics. Feel like shaping the working worlds of tomorrow with us? Then we look forward to your application. Apply online now at: With your application, you agree to our data protection guidelines. jpid2a7998ajm jit0834jm jiy26jm