Diagnose Engineer

Your tasks ### • Support and maintenance of existing customer relationships in the technical environment • Independent communication with customers via telephone, e-mail and digital tools • Analysis, coordination and resolution of technical customer inquiries and malfunctions • Processing of customer cases including creation and handling of invoicing • Review and approval of technician reports as well as ensuring compliance with defined processes (e.g. iPDF, service protocols etc.) • Support of the technical hotline and execution of error analyses Your profile ### • Completed technical vocational training • Very good knowledge of Heidenhain controls (TNC 530 / 620 / 640) • Experience with Siemens controls • Good knowledge of pneumatics and hydraulics • Sound electrical knowledge as well as ability to read and interpret electrical schematics • Fluent German • Customer-oriented and solution-oriented way of working • Strong communication skills and reliable way of working • Enjoyment of technical challenges and complex error analyses • Ability to work in a team as well as willingness to cooperate with various specialist departments --------------------