Business Analyst IT (CRM)

Company Description

The present and the future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely future-oriented and in continuous quest of excellence in all our professions.

If our mission inspires you, come pursue your journey within our family so that we can continue to create the extraordinary. Let's write the next chapter of your career together!

Video Player is loading.

Play Video

Play

Loaded: 0.00%

0:00

Mute

Captions

• , selectedcaptions off
• Unknown

Fullscreen

This is a modal window.

Job Description

Under the responsibility of the Domain Manager Retail Solutions, your main mission will be to play a key role in the identification, analysis, and transformation of business needs into high value-added technological solutions.

As an IT Business Analyst, you are the preferred partner of the business teams to identify improvement opportunities, optimize processes, and translate business needs into value-creating digital solutions. You accompany the transformation of our customer journeys and contribute to the evolution of our CRM and Retail platforms in order to offer a coherent, personalized, and omnichannel experience to our customers throughout the world.

Thanks to your understanding of business challenges and technological capabilities, you contribute to the definition of the roadmap, the prioritization of initiatives, and the success of strategic projects supporting the ambitions of Audemars Piguet.

In this framework, your main responsibilities will be to:

• Understand the needs of the Commercial teams and translate them into value-creating digital solutions
• Contribute to the prioritization of the portfolio of initiatives based on their business value, impact, and feasibility
• Lead scoping workshops, collect and formalize business requirements in the form of user stories, processes, and functional specifications
• Collaborate closely with development, architecture, integration, and quality teams to ensure solutions adapted to needs and compliant with company standards
• Contribute to the definition and evolution of the CRM and Retail roadmap in connection with the strategic objectives of Audemars Piguet
• Participate in the design, testing, acceptance, deployment, and change management phases to ensure the adoption of solutions
• Ensure the monitoring of initiatives, identify risks, propose mitigation plans, and communicate progress to stakeholders
• Analyze solution performance and user feedback in order to identify opportunities for continuous improvement and process optimization
• Foster collaboration between business teams, end users, external partners, and IT teams in an international environment
• Contribute to innovation and digital transformation of the CRM and Retail domains by identifying trends, best practices, and new technological opportunities

Qualifications

• Proven experience as an IT Business Analyst
• Significant experience in CRM, Clienteling, Marketing, or Retail projects
• Solid expertise in Salesforce Marketing Cloud
• Excellent skills in analysis, structuring, and prioritization
• Experience in managing IT projects
• Ease in communication with various interlocutors (IT & business)
• Approach oriented towards internal customers and continuous improvement
• Natural leadership and ability to influence without hierarchical authority
• Ability to evolve in a transverse and multi-stakeholder environment
• You perfectly master French and have very good knowledge of English

Additional Information

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 annual weeks of vacation and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the function, to work remotely
• A company restaurant
• An advantageous LPP

Do you wish to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing the opportunities that could correspond to your next professional adventure.

The masculine applies to the feminine.

#LI-JF1