IT Application Supporter

IT Application Supporter (w/m/d) Welcome to Rhenus! The Rhenus Group is one of the leading, globally operating logistics service providers. Along the entire supply chain, we offer tailored solutions for companies from a wide variety of industries. From multimodal transport to perfect storage, from smooth customs clearance to innovative value-added services: We are always at the pulse of time and by the side of our customers. What awaits you with us The position can be carried out both at our location in Basel as well as in Schaffhausen. You will take over the 2nd-level support for our logistics and customs applications. You develop, maintain and optimize interfaces as well as profile chains in our middleware (mapping of CSV, XML and JSON data, REST API connections, error handling). You process, prioritize and document tickets and incidents independently. You perform technical preliminary analyses (e.g. systematic root cause analyses using logs or SQL queries as well as cross-system checks) As a competent contact person, you support and advise our internal users and create meaningful status updates for departments and management. The creation of technical documentation and understandable user guides is also part of your area of responsibility. In close cooperation with software teams, key users and departments in the operational environment, you contribute to smooth processes. You support training and promote knowledge transfer within the organization. You actively drive the continuous optimization, standardization and automation of interface and data processing processes. You recognize system and process weaknesses at an early stage and contribute your own suggestions for improvement for sustainable further development. What you bring with you: You have completed training in the IT field or a comparable qualification in the freight forwarding or logistics environment. Ideally, you already have professional experience in IT support; knowledge in 2nd-level support is an advantage. A good technical understanding of applications, interfaces and business processes characterizes you. Your way of working is independent, structured and solution-oriented. With your strong communication skills, you convince in the exchange with various stakeholders and maintain an overview even in demanding situations. You use very good German skills in spoken and written form confidently; English skills are an advantage. What you can look forward to * Continuous further education: Develop your skills and expand your expertise with our professional continuing education programs. * Great team: It is the people who make the difference - and with us, you will become part of a great team. * Flat hierarchies: Thanks to our lean organizational structure, you can engage in direct exchange with decision-makers. * Space for innovation: Implement your ideas in an environment that promotes creativity and enables you to drive change. * Events: From team outings to Christmas parties to networking events, we build strong connections by spending time together. * Fast decision-making processes: Drive things forward faster with optimized processes that promote efficiency and effectiveness. jpidb8fb58cjm jit0832jm jiy26jm