Customer Service Collaborator 100 % 6 months - start as soon as possible

Customer Service Collaborator (M/F/D) 100 % 6 months - start as soon as possible About us Unilabs is one of the leading diagnostic companies in Europe and offers patients, on four continents, a complete range of laboratory, pathology, and imaging services. As a digital leader covering the entire diagnostic field, Unilabs' more than 13'000 employees worldwide save lives every day. Unilabs invests massively in technology, equipment, and personnel and uses state-of-the-art digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year. Your responsibilities Being a key contact for our customers and representing our laboratory in a professional manner on all channels. Processing complex level 2 requests in the areas of accounting and electronic solutions. Performing administrative tasks such as updating databases, correcting invoices, and processing written correspondence. Telephone and written assistance for our customers, focused on quality, efficiency, and seeking solutions. Active participation in the development and structuring of processes, procedures, and documentation Required skills Completed commercial training (CFC as a commercial employee) or an equivalent qualification in an administrative, IT, or technical field. Several years of experience in customer service - mandatory Experience in the healthcare sector, health insurance companies, or IT-related environments is an asset. Excellent English skills (minimum C1 level), both oral and written - mandatory. German or Italian is an asset Strong IT skills, with excellent mastery of digital tools and Microsoft Office applications (notably Word, Excel, and email systems), as well as a strong affinity for computer systems and new technologies. Structured, precise, and independent working style A keen sense of responsibility and a willingness to proactively tackle and shape problems. Analytical reasoning abilities and interest in evaluations, correlations, and process improvement. Openness to learning additional subjects and taking on increased responsibilities in the medium term. Resilience and the ability to maintain an overview even in demanding situations. Team-oriented, reliable, and professional personality We offer An exciting and dynamic working environment, with an international dimension The possibility to take on responsibilities and develop your potential A positive working atmosphere in a collaborative setting and a corporate culture promoting respect and recognition Attractive social benefits, as well as a 40-hour work week and 5 weeks of vacation per year An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group Contact Send this advertisement to a friend jpid2e19a78jm jit0624jm jiy26jm