Customer Service Specialist

As a renowned expert for all services related to the car, for us it is not just the product that is in the foreground, but the entire shopping experience. With our many years of experience, proven expertise, and constant quality, we accompany our customers during car purchases and all aftersales services with friendly and professional advice at eye level. As a family business with a 50-year history of success, Kenny’s continuously strives further, and with the successful opening of Volvo Cars Zurich at the beginning of April 2025, a new promising chapter in the company history has been opened. Customer Service Specialist Your area of responsibility: • First point of contact for customers with and without an appointment; especially regarding technical concerns of customers in the aftersales area • Customer reception and support including living room services (Kenny’s Käfeli etc.) • Operation of the Volvo telephone switchboard • Coordination of the flow of information from customers to employees • Ensuring cleanliness and order in the entire customer zone • Support in administrative matters as well as in marketing activities What distinguishes you: • You have completed basic technical training in the automotive industry and have ideally already been able to gain experience in the Volvo brand world • You appreciate direct customer contact and convince with a sympathetic, well-groomed, and winning appearance as well as impeccable manners and an irreproachable reputation • A positive attitude, teamwork, and commitment characterize you • Very good communication skills in German and English; any additional language is a plus • You possess a valid driver's license category B • Willingness to work on Saturdays depending on the shift schedule rounds off your profile ap jpid10c7103jm jit0624jm jiy26jm