Sales Administrator Internal Sales & Order Processing

We design modern working worlds for today and the future. We are Haworth.
Our mission: With us, work means more than just a workplace: an exchange on the sofa, a confidential conversation in the phone box, or the free choice between sitting and standing workstations – that is exactly how we design office worlds for our customers.

With our Swiss locations in Menziken AG and Zürich, we are around 100 employees and part of an internationally successful family business headquartered in the USA with over 8,000 employees worldwide.

You know that good feeling when a process runs smoothly? That is exactly where our order management starts – and perhaps soon you too?

For our location in Menziken AG, we are looking for you as:
Sales Administrator Internal Sales & Order Processing 100% (m/f/d)
Work location: Menziken AG

These are your tasks
You ensure that our customers have an experience that convinces – reliable, friendly, and solution-oriented.
Your main tasks include:

• Responsibility for the entire order and project processing from order to delivery
• Responsible for national invoice processing
• Close cooperation with the sales team in daily business
• Support with offers and projects for Swiss customers and dealers
• Independent processing of the delivery delay process including monitoring confirmed delivery dates
• Coordination between customers, sales, operations, and logistics
• Oral and written exchange with our European sister companies
• Processing of complaints and service orders in cooperation with After Sales
• Support of spontaneous customer visits in the Menziken showroom
• Collaboration at the telephone switchboard in the team (French, German, English)

This is what you bring with you
You like to take responsibility and are there for our customers. In addition, you have:

• Several years of experience in customer service or a comparable role (ideally approx. 5 years)
• A commercial education and security in administrative processes
• Experience in order processing, ideally in a manufacturing company
• Experience in billing/invoicing
• German: stylish, clear, and precise (Level C1)
• English: professionally usable in spoken and written form
• French: stylish, clear, and precise (Level B2)
• Strong quality awareness, careful and reliable way of working
• Enjoyment of customer contact, team spirit, and strong communication skills
• Structured, independent way of working and a service-oriented attitude
• Desire to think ahead, improve processes, and develop solutions together

What awaits you with us
A dynamic, committed team that values initiative, service quality, and collegiality. You will have the opportunity to specifically contribute and develop your skills – in an environment that values personal responsibility as much as collective success.

After the induction phase, two days of home office are possible.

Interested?
Then we look forward to your application! Apply directly online at www.haworth.com.
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