Receptionist and multimedia / energy customer advisor

Receptionist and multimedia / energy customer advisor (M/F - 100% - 9 month fixed-term contract) It all began in 1895, when the young company Société Electrique d’Aubonne (SEFA) obtained the dual mission of implementing a tramway connecting Allaman, Aubonne, then Gimel, and that of exploiting the waters of the Aubonne to produce the electricity necessary for its operation and the development of this region. More than 130 years in the service of technology and entrepreneurship, a history we are proud of! Building on this past, SEFA also has dreams for the future, in accordance with today's needs and tomorrow's solutions, as well as the desire to continue participating in the sustainable development of our beautiful region for a long time. Our vision is to support our customers with a 100% local offering of sustainable and intelligent services in energy, multimedia, mobility, and services to municipalities. If your daily actions in favor of your customers and your region are also guided by strong values, and if you want to participate in the energy revolution in order to respond to the constant growth and exciting challenges that await us, we invite you to join SEFA as: As a Receptionist and multimedia / energy customer advisor, you will be the first point of contact for visitors and customers. Your main mission will consist of responding to all requests from our customers in all the company's areas of activity. Capable of identifying needs, advising, and finalizing product sales, you will actively participate in the promotion of SEFA products and more specifically the combined Multimedia offers. You will furthermore ensure physical and telephone reception, manage various administrative tasks, and ensure the smooth running of the Espace clientèle. Your missions Reception Welcome, inform, and direct visitors with courtesy and professionalism Answer telephone calls, filter and forward messages Manage information requests and provide a first level of information Reception and sorting of mail and parcels Updating databases and internal management tools Creation and routing of tickets through the company's CRM Sales Identify the needs of customers/prospects and advise them on SEFA products Promote and sell multimedia products and mobile telephony Respond to telephone requests Welcome customers and visitors in the Espace clientèle Maintain the customer database and ensure file follow-up Participate in commercial events as well as marketing campaigns (direct mail and outgoing calls) Provide level 1 technical support (settings, updates, apps ...) and after-sales service Your profile CFC in commerce/sales or equivalent Minimum 4 years of experience in customer relations Proficiency in Microsoft Office (Word & Excel) and IT tools (ERP, CRM and mobile phone configuration) Excellent knowledge of commercial techniques, strong affinity for sales Knowledge of Multimedia / Telephony / Renewable energy products Versatile, multi-tasking, dynamic and strong customer orientation Excellent oral and written communication skills Sense of welcome and service Start date: As soon as possible We offer A working environment rich in interesting and varied challenges within a local, sustainable, dynamic, and rapidly developing company, with motivated teams as well as excellent social conditions. If this adventure tempts you and you are predisposed to prepare our region for the challenges of our time, if your profile matches our needs, please send us your complete application file (cover letter, CV, work certificates and diplomas) by September 6, 2026. jpide617e11jm jpit0834jm jpiy26jm