Customer Success Manager - Customer Experience

Further training from Day 1: We support you temporally and financially in your personal and professional development. Strong corporate culture: Open communication, helpfulness, authentic cooperation and a true learn-it-all mindset. Living New Work: Flexible work locations, workation in Europe and cultural exchange with colleagues from Spain. Team spirit: Work with people who are motivated to move forward together – and want to learn from each other. Room for design: With us, you can actively help shape things and create real added value for customers and the team. Top working environment: Modernly equipped offices, including in the Circle at Zurich airport, in the PostParc in Bern and in a prime location in Basel. Does the digitalization of customer processes excite you? Do you enjoy accompanying customers in the long term, continuously developing their CRM solutions and creating sustainable business value together? Do you believe that modern technologies such as Dynamics 365, Power Platform, Customer Insights and Copilot help companies to design more efficient and customer-centric processes? Then we are looking for exactly you! Let yourself be inspired by the isolutions Experience and become part of a team that shares knowledge openly, supports each other and moves great things together. You accompany our customers in the long term in the further development of their customer experience and CRM solutions and ensure that these continuously create added value. You identify new optimization and digitalization potentials in marketing, sales and customer service together with our customers. You analyze new requirements, prioritize them together with the stakeholders and develop roadmaps for the successful further development of the solution. You take responsibility for quality, deadlines and budget of your further development projects and changes. You coordinate the implementation of requirements with consultants, architects, developers and the service desk. You ensure stable operation and ensure that incidents, changes and further developments are implemented efficiently. You advise our customers on the use of new technologies within the Microsoft ecosystem, especially Dynamics 365, Power Platform, Customer Insights and Copilot. As a multiplier, you present new components that we have successfully in use with other customers and which can support your customers in their business. You present progress, manage risks and ensure that the expected business value is achieved. You develop long-term customer relationships and establish yourself as a trusted sparring partner for specialist departments and management. - You work closely with our customer experience teams and actively contribute to the success of our customers. Completed studies at tertiary education level (university or university of applied sciences), ideally in business informatics, business administration or a comparable field. Several years of experience in managing IT projects, advantageously in the CRM or customer experience environment. Experience in the Microsoft ecosystem, especially with Dynamics 365, the Power Platform and Copilot, or with comparable CRM platforms. Experience in working with customers and demanding stakeholders. Strong communication and negotiation skills. Structured, solution-oriented way of working as well as a high sense of responsibility. Excellent Swiss German as well as very good English skills. Work location: Zurich, Bern or Basel and willingness to travel within Switzerland.