Administrative and Project Coordinator M/F/D

Hôtel Beaulac is a superior 4-star hotel with 116 rooms, ideally located on the shores of Lake Neuchâtel, offering an exceptional view of the Alps and the city. It offers a complete experience thanks to its Waves panoramic lounge bar on the 7th floor, its Lake Side brasserie facing the lake, as well as its conference center. A leading player in French-speaking Switzerland, the establishment is part of a hotel group that also includes the Hôtel Ibis in Thielle and the Design Hotel F6 in Geneva. It is committed every day to offering high-end services based on expertise and soft skills across all its métiers: accommodation, catering, reception, and events. In this context, we are looking for an Administrative and Project Coordinator (80% to 100%, CDI), a versatile position combining support to management, administrative coordination, communication, and customer experience. Your main missions Management support & administrative coordination • Proactive agenda management, prioritization, and coordination. • Organization of meetings, business trips, and events. • Preparation of files, presentations, and dashboards. • Coordination and follow-up of projects entrusted by management. • Drafting of minutes, letters, and administrative documents. • Follow-up of emails, contracts, and deadlines. • Management, filing, and archiving of administrative documents. • Centralization and synthesis of key information. • Administrative follow-up of sales (invoicing, orders, and various administrative follow-ups). • Management of office supplies and supplier relations. • Contribution to the continuous improvement of administrative and organizational processes. Communication, image & social media Drafting and updating the establishment's communication materials (cards, menus, commercial materials, etc.). Coordination of projects with external service providers (graphic designers, printers, agencies, etc.). Updating the website. Highlighting events, offers, and experiences offered by the hotel. Customer experience & quality Processing and follow-up of customer feedback. Coordination with different departments to ensure a consistent, personalized customer experience in line with the expectations of a demanding clientele. Implementation, analysis, and monitoring of satisfaction indicators. Drafting, updating, and monitoring of internal procedures related to service quality. Participation in monitoring the application of the establishment's standards across different departments. Participation in the implementation of actions aimed at building customer loyalty and strengthening their engagement with the establishment. Contribution to the development of a culture oriented towards service, quality, and operational excellence within the teams. Operational support Ensuring a liaison role between management and the different departments to promote effective communication and optimal coordination of activities. Providing support to operational teams to contribute to the smooth daily running of the establishment. Contributing to the anticipation of operational needs and the search for suitable solutions in case of unforeseen events. Occasional participation in guest reception and inter-departmental coordination. Participating in the fluidity of the customer journey, from the preparation of arrival to the follow-up after the stay. Providing administrative support to the various departments according to priorities and business needs. Ensuring compliance with internal procedures and contributing to the continuous improvement of operational practices. Demonstrating flexibility and adaptability to respond effectively to the needs of the establishment in a dynamic environment. Your profile Experience in the hotel sector is required. Excellent organizational, versatility, and adaptation skills. Developed sense of service, quality, and detail. Ability to manage priorities effectively and handle several files and projects in parallel. Autonomy, proactivity, and initiative, with a solution-oriented approach. Excellent writing, interpersonal, and communication skills. Neat appearance, positive attitude, and professional posture. Personable, approachable personality, comfortable in human relations, with a genuine sense of welcome and contact. You enjoy working in a team and know how to create simple, positive, and professional relationships with your various interlocutors. Ease in evolving in a dynamic, demanding, and constantly changing environment. Languages • French: native language. • English: fluent (oral and written). • German: an appreciated asset. Conditions Permanent contract (CDI). Activity rate: 80 to 100%. Schedule mainly from Monday to Friday (daytime). Occasional flexibility is expected during events or in case of exceptional operational needs. A varied position offering close collaboration with management and members of the executive committee within a stimulating and demanding environment. Application Do you recognize yourself in this profile and wish to join a dynamic and recognized establishment? We invite you to send us your complete application file by e-mail to the following address: administration@beaulac.ch. We warmly thank all persons who take the time to send us their application. After careful study of the files, candidates corresponding to the expectations of the position will be contacted. Without a response from us within a period of three weeks, we invite you to consider that your application has not been retained. However, we encourage you to regularly consult our future opportunities and to send us your file again if a future offer corresponds.