Talent Pool Customer Service Kundenberater:in Stellendetails | Swisscard

Place of work Region Zürich / Remote Work, workload flexible from 60-100% You love to delight customers with excellent service and process their concerns professionally, solution-oriented and with dedication? Then you are exactly right at Swisscard! If you are flexible with the start date or would like to be informed about suitable positions, we look forward to your application for our Talent Pool - because we are looking for exactly you! What is a Talent Pool? With your application for the Talent Pool, you show us your interest in Swisscard and the advertised position. If you are taken into the Talent Pool, we will contact you when a suitable position becomes available and invite you to the regular application process. This way, we can check early on whether you are suitable for the position - and give you corresponding feedback. Who is Swisscard? Swisscard is the premium credit card provider in Switzerland. We offer our customers exceptional products and, thanks to our competent and customer-oriented employees, top-notch service. We are looking for you as a language talent and part of our Customer Service Team. Do you want to develop professionally and personally? Through diverse development opportunities, whether through our internal "Talent Plus" development program, internal internships or individual coaching, a wide range of training and further education opportunities are open to you directly at the workplace. These would be your tasks: • Together with your team, you are the first point of contact for our customers.. • You answer customer inquiries fluently in German and French, whereby we assume very good understanding of Swiss German. Additionally, very good language skills in Italian and/or English are an advantage. • You answer professional and with pleasure telephone customer inquiries about invoices, payments, fees and mobile payment solutions such as Apple Pay, Samsung Pay. • Your working hours will be planned flexibly between Monday and Sunday from 07:00 to 23:00. This is what you should bring: • You have experience in customer service / contact center and feel comfortable in a dynamic, service-oriented environment. • As a confident, convincing personality, you solve the concerns of our customers competently, friendly and uncomplicated. • Your multitasking ability allows you to perform multiple tasks simultaneously in a technically demanding environment. For the operation of our systems, you need at least basic English skills. • You recognize customer needs early on and actively offer our customers additional services that generate real added value. • You are flexible in terms of deployment planning (shift work) and can handle irregular working hours well. Are you ready for your next success story? An attractive performance package with interesting development opportunities for your long-term future with us awaits you. Visit our career page to discover more benefits. We look forward to your application! For this position, we only consider direct applications. OUR OFFER Swisscard offers you the freedom to bring in your experiences and implement your ideas. In a rapidly changing environment, we work with you continuously on your professional and personal development. We are not only all on a first-name basis, but also live an uncomplicated approach and support each other. We promote equal opportunities and a work environment in which everyone feels valued in their diversity. When you work in the office, you decide together with your team colleagues - as a modern employer, Remote Work is a matter of course for us.