Student Concierge - 100%

• 10 octobre 2026
• 100%
• Durée indéterminée
• Glion

Student Concierge - 100%

Permanent contract / Glion, Switzerland

Glion Institute of Higher Education, a brand of the Sommet Education group, is a private Swiss institution shaping the future of hospitality and luxury management education through 3 campuses in Glion and Bulle (Switzerland) and London (United Kingdom).

3rd in hospitality and leisure management, 3rd in employer reputation in the QS World University Rankings 2026.

Accredited by the New England Commission of Higher Education (NECHE) and the Swiss Accreditation Council (SAC) as a University of Applied Sciences institute.

Development, Distinctiveness, Joint Engagement, Openness, and Sense of Service are the values that guide our actions. We offer an innovative, collaborative, and dynamic environment.

Responsibilities:

• Provide prompt and professional assistance to students, staff, and visitors by telephone, email, and face-to-face, ensuring their needs are met efficiently
• Redirect inquiries and direct guests to the appropriate department
• Manage various administrative tasks, including accurate cash handling, record keeping, and ensuring the smooth running of daily operations at the Student Concierge
• Assist with the check-in and check-out of students and visiting faculty, preparing necessary documents; student cards and name badges
• Manage the receipt, sorting, and distribution of incoming and outgoing mail for employees and students to ensure fast and efficient delivery
• Perform quarterly inventories of the Student Concierge to maintain accurate stock levels and guarantee the availability of essential supplies
• Supervise the sales process of branded items, manage transactions, and maintain inventory records
• Accept and record tuition fee payments while ensuring appropriate communication and documentation to the relevant departments
• Coordinate and oversee the adequate storage of students' personal belongings, ensuring security and easy access when needed
• Manage and update student information regarding room allocations, meal plans, and other key details using Academia, Secanda, and Mercury systems
• Prepare access keys and staff badges, track their distribution, and maintain accurate records
• Provide guidance and supervision to trainees and first-year experimental students during their workshops at the Student Concierge, ensuring they acquire valuable practical experience; while acting as a link to a hotel reception
• Manage and report weekly and monthly petty cash transactions, ensuring accuracy and accountability in financial records
• Manage the lost and found process, including the receipt, documentation, and secure storage of lost items, and ensuring their prompt return to their rightful owners
• Provide on-demand shuttle service when a driver is not available
• Be flexible to work on the Glion and Bulle campuses as needed

Profile and experience:

• CFC commercial or degree in the field of hospitality or similar experience
• Experience in hotel reception, customer relations, service, or an administrative position
• Experience working in multicultural environments preferred
• Demonstrated versatility and flexibility
• Proficiency in internet and MS Office tools
• Proficiency in Academia; Mercury is a plus
• Excellent written and oral skills in English and French
• Valid driver's license is an asset

Other information:

• Contract type: permanent contract
• Activity rate: 100%
• Start date: 16.11.2026
• Location: GIHE Sàrl, Route de Glion 111, 1823 Glion