Project Manager Client Services 100%

Project Manager Client Services 100 %

Micafluid AG in Schlieren, ZH is one of the internationally leading companies for the manufacture of oil treatment plants as well as plants for the storage/distribution and filling of insulating oil for high-voltage technology. The customer-specific plants and systems are continuously further developed, planned, manufactured, tested and subsequently commissioned at the customer's site.

Area of responsibility
For the technical and commercial advice and support of our customers during the operation of our plants, we are looking for an independent, service-oriented personality with technical and commercial understanding.

Main tasks

• Receipt of malfunction and service reports
• 1st Level Support (obtaining FAQs, preliminary information for support technicians) via telephone/email/chat
• Opening, assignment and monitoring/follow-up of support tickets
• Ensuring efficient service
• Checking and creating spare parts lists
• Organization of spare parts deliveries
• Documentation of technical inquiries and solutions (e.g. FAQs, internal instructions)
• Analysis of customer-specific requirements, submission of offers, sales, if necessary shipping
• Interface between Sales, Back Office and our production in Portugal

Supporting tasks

• Checking and creating order confirmations based on project offers/customer orders
• Organization, execution and documentation of commercial and technical kick-offs (d/e)
• 2nd Level Support (problem solving via telephone, email and if necessary remote access)
• Sale of service/maintenance contracts
• Creating and following up on offers, orders and service cases
• Coordination and planning of service assignments with the field service
• Support of service technicians (if necessary willingness to travel)

Competence/Qualification

• Completed technical training (EFZ) or technical merchant (EFZ)
• Professional experience in customer service, technical support or inside sales
• Knowledge in mechanical/plant engineering or similar
• Good communication skills and high customer orientation
• Independent, structured and solution-oriented way of working
• Very good German and English skills in spoken and written

We offer

• Varied job with international customer contact
• Small, dynamic team with flat hierarchies and short decision-making paths