Claims Specialist Sickness Daily Allowance (m/f/d) 60-100%

Setting new standards together and shaping the future - for us, that means more than just processing tasks. Here, you work with people who take responsibility, have high standards, and have the courage to forge new paths. With us, you will find an environment where trust and performance go hand in hand and your ideas, your initiative, and your contribution count. This gives you the opportunity to truly make a difference for our customers, your team, and your personal development. What you achieve ## • Independent and proactive processing of complex personal injury claims in collective sickness daily allowance • Examination of contractual bases, eligibility requirements, and scope of benefits • Active case management in close cooperation with external case management, consulting physicians, and internal specialist departments • Regular exchange as well as written and telephone clarifications with insured persons, employers, authorities, doctors, legal representatives, and other involved parties. • Drafting sophisticated correspondence and conducting complex conversations with tact • Cooperation with internal areas such as sales, UVG team, specialist management, and Consulting Health • Coordination with other social insurances (IV, ALV, UVG, BVG, etc) • Accompanying and supporting customer visits What you bring ## • Several years of experience in processing complex sickness daily allowance cases • Commercial or medical basic training with further training in the insurance industry (e.g., social insurance specialist or insurance specialist with federal diploma) • Very good medical understanding and enjoyment of interdisciplinary cooperation • Empathy, active listening, and the ability to conduct even difficult conversations professionally • Independent, structured, and reliable way of working • High service and customer orientation as well as a strong sense of responsibility • Very good German skills; French or Italian are a plus