Business Analyst AI & Prozessoptimierung

• IT - Business Analysis • Bern • Contracting • Teilzeit, 80-100% • 20.07.2026 - 31.12.2027 • Business Analyse, Automation Your tasks: • Analysis, recording and modeling of support and service processes • Identification and evaluation of optimization potential with a focus on process automation and efficiency increase • Development and prioritization of automation scenarios incorporating modern AI technologies • Creation of technical requirements and solution designs as a basis for technical implementation • Close collaboration with technical teams and relevant stakeholders throughout the implementation • Ensuring goal achievement with a focus on business value and measurable results • Validation of implemented solutions in terms of quality, operational impact and scalability • Development of innovative concepts for AI and automation solutions in the service and support environment • Analysis of existing tool landscapes and identification of new integration and automation possibilities • Specification and coordination of new API connections as well as participation in the development of a scalable process management framework Your profile: • Several years of experience as a Business Analyst, Business Engineer or in Process or Service Management • Proven experience in the successful implementation of automation projects • In-depth knowledge in the collection, analysis and translation of technical requirements into feasible solution approaches • Pronounced analytical, structured and solution-oriented working method • Ability to convey complex issues in a comprehensible manner between business and IT • High level of personal responsibility, implementation strength and pronounced sense of responsibility • Experience in collaboration with technical implementation teams • Very good knowledge in process optimization and automation in the service or support environment • Ideally experience with Microsoft Copilot, Copilot Studio, Power Automate, API-based integrations or comparable automation technologies • Experience in agile working methods as well as interest in modern AI and automation solutions • Fluent German language skills