Call Center Agent with ICT affinity (a) 60-100% [Ref: 2498]

Your tasks:

• Receiving telephone customer inquiries in German, French

and/or Italian

• Analyzing and solving problems and inquiries
• Remote support and answering standard inquiries
• Initiating escalation procedures
• Post-processing telephone calls in the system using a ticketing tool (

(ServiceNow)

• Monitoring disturbances and inquiries

Your profile:

• Technical or commercial basic training desirable
• Initial professional experience in telephone support with high IT affinity
• Windows 10 and MS Office 2016 knowledge
• Willingness to work shifts desirable (7x24 customer support)
• Exact, efficient and reliable way of working
• Very good German as well as good French and/or Italian skills
• Flawless reputation

Your chance:

• Independent field of activity
• Flexible working hours
• Young and dynamic team
• Development and further training opportunities

Details about this position:

• Start of position by arrangement
• Place of work Bern area