Call Center Agent with ICT affinity (a) 60-100% [Ref: 2498]

Your tasks: • Receiving telephone customer inquiries in German, French and/or Italian • Analyzing and solving problems and inquiries • Remote support and answering standard inquiries • Initiating escalation procedures • Post-processing telephone calls in the system using a ticketing tool ( (ServiceNow) • Monitoring disturbances and inquiries Your profile: • Technical or commercial basic training desirable • Initial professional experience in telephone support with high IT affinity • Windows 10 and MS Office 2016 knowledge • Willingness to work shifts desirable (7x24 customer support) • Exact, efficient and reliable way of working • Very good German as well as good French and/or Italian skills • Flawless reputation Your chance: • Independent field of activity • Flexible working hours • Young and dynamic team • Development and further training opportunities Details about this position: • Start of position by arrangement • Place of work Bern area